Under the direction of the IT Manager, the IT Support Analyst is responsible for supporting and contributing to the business activities related to information technology, systems development, and business processes impacted by IT systems.

The role works cross-functionally across multiple sites to achieve objectives. He·She she must ensure the proper functioning of IT systems. The incumbent will also act as a change agent following project management principles while ensuring excellent communication.

What will be your mandate:

• Provide first line support to end users IT needs (on-site and remote)
• Support users, recommend enhancements, and test new features for the corporate ERP system.
• Maintain and enhance the company's IT systems, including workstation set up, corporate ERP system, ad-hoc reporting, user security, user support, user training, third party, and custom integrations.
• Assist with hardware asset management
• Create, document, and maintain IT procedures (written and video) for new and ongoing training
• Provide ad-hoc reporting services
• Deliver all project milestones on time, on budget and within scope
• Administer the telephony system (IP)
• Collaborate with external providers to ensure the proper functioning of networks and computer equipment.

Requirements:

• Previous experience in a similar role (an asset)
• A college diploma in computer science or networking or equivalent
• Experienced in Windows Server operating system, Windows Active Directory, Office 365 technologies, networks, cyber security and telephony systems with IP technology
• Experience with AI such as copilot or copilot agents (an asset)
• Bilingualism required, French and English, spoken and written. The person must be able to provide support in both English and French to teams located in Quebec, Ontario, and New Brunswick.
• Remote backup support for two other sites in Canada

Please note that other combinations of training and experience relevant to the job could be considered.

What we are looking for:

• Self-starter with a can-do attitude
• Strong interpersonal and teaching skills
• High level of professionalism, rigor, and reliability
• Ability to analyze, solve problems and manage projects effectively
• Excellent sense of responsibility, autonomy, organization, and priorities
• High level of adaptability to change
• Good team spirit and sense of humor (essential!)

Benefits:

• A stimulating and dynamic work environment
• Warm and inclusive corporate culture
• Three weeks of vacation after one year of employment and four weeks after two years of employment
• Five wellness days per year
• Contribution to the group RRSP with employer participation
• Dialogue's integrated health platform (telemedicine, mental health and EAP)
• Health reimbursement program for you and your family members (and pets!)
• Reimbursement of sports memberships (up to 1 000 $ per year)
• Annual performance review with salary adjustment
• Great discounts on pet food and accessories
• Monthly cellphone allowance
• Social activities and annual events (Our lobster dinner is just around the corner and we can't wait!)
• Offices located away from traffic
• Cafeteria-lounge and free coffee.

Who are we and what we do

Our team specializes in the distribution of animal products throughout Eastern Canada and stands out for our wide variety of products, our thoughtful strategies, our excellent customer service and our friendly work environment.  

For over 25 years, Gastronome Animal and Leis Pet Distributing have worked in harmony with manufacturers and retailers to market a wide range of pet products. With our personal approach, the business places great importance on our staff and our partners.

Above all, working with us is all about having the chance to integrate and collaborate with a close-knit, dynamic team where everyone feels comfortable being themselves. In full evolution, we value the role of each individual, and we focus on the growth and development of all members of our team.