{"id":39994,"date":"2017-02-05T22:50:12","date_gmt":"2017-02-06T03:50:12","guid":{"rendered":"http:\/\/isarta.com\/infos\/?p=39994"},"modified":"2017-02-03T16:53:14","modified_gmt":"2017-02-03T21:53:14","slug":"etes-vous-doue-pour-recevoir-la-critique","status":"publish","type":"post","link":"https:\/\/isarta.com\/infos\/etes-vous-doue-pour-recevoir-la-critique\/","title":{"rendered":"\u00cates-vous dou\u00e9 pour recevoir la critique?"},"content":{"rendered":"<p class=\"p1\"><span style=\"font-size: 20px; color: #000080;\">Pas vraiment, si on se fie \u00e0 une\u00a0\u00e9tude de la chercheuse Francesca Gino, qui a d\u00e9couvert que les travailleurs ont tendance \u00e0 fuir les coll\u00e8gues qui donnent de la r\u00e9troaction n\u00e9gative\u2026 On se penche sur la question de la critique au travail.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-39997\" src=\"http:\/\/isarta.com\/infos\/wp-content\/uploads\/2017\/02\/discussion_emploi_dessacord_meeting_Fotolia_131782338_S.jpg\" width=\"566\" height=\"387\" srcset=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2017\/02\/discussion_emploi_dessacord_meeting_Fotolia_131782338_S.jpg 838w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2017\/02\/discussion_emploi_dessacord_meeting_Fotolia_131782338_S-300x205.jpg 300w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2017\/02\/discussion_emploi_dessacord_meeting_Fotolia_131782338_S-768x525.jpg 768w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/><\/p>\n<p class=\"p1\"><span class=\"s1\" style=\"font-size: 12px; color: #808080;\">6 f\u00e9vrier 2017<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u00catre capable de<strong> recevoir<\/strong> la <strong>critique<\/strong> est un <strong>atout<\/strong> \u00e0 bien des \u00e9gards. Comme <strong>employ\u00e9,<\/strong> c\u2019est en reconnaissant ses faiblesses que l\u2019on peut tenter de les corriger et ainsi \u00eatre plus <strong>performant<\/strong> au travail. Comme <strong>patron,<\/strong> c\u2019est en acceptant d\u2019entendre la grogne que l\u2019on parvient \u00e0 instaurer un <strong>sain climat<\/strong> <strong>de travail. <\/strong><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Or, malgr\u00e9 ces avantages, on s\u2019aper\u00e7oit qu\u2019accepter la critique n\u2019est <strong>pas<\/strong> si <strong>naturel <\/strong>en fin de compte. Dans une<span style=\"color: #3366ff;\"> <a style=\"color: #3366ff;\" href=\"https:\/\/hbr.org\/2016\/09\/research-we-drop-people-who-give-us-critical-feedback\"><span class=\"s2\">\u00e9tude<\/span><\/a><\/span> conduite par <strong>Francesca Gino,<\/strong> professeure \u00e0 la Harvard Business School, les employ\u00e9s ayant re\u00e7u d&rsquo;un <strong>coll\u00e8gue<\/strong> une <strong>\u00e9valuation<\/strong> plus<strong> n\u00e9gative<\/strong> que l&rsquo;id\u00e9e qu\u2019ils se font d\u2019eux-m\u00eames avaient <strong>44\u00a0%<\/strong> plus de chances de <strong>rompre<\/strong> leur<strong> relation<\/strong> avec ce coll\u00e8gue trop critique. <\/span><\/p>\n<h2 class=\"p1\"><span class=\"s1\" style=\"font-size: 24px; color: #000080;\"><b>Avant de se braquer: comprendre<\/b><\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Comment faire, donc, pour abaisser son seuil de sensibilit\u00e9 et <strong>apprendre<\/strong> \u00e0 <strong>recevoir<\/strong> la <strong>critique<\/strong> <strong>dignement<\/strong>? Le mentor et conseiller en d\u00e9veloppement organisationnel <strong>G\u00e9rard Perron<\/strong> sugg\u00e8re, dans une <span class=\"s2\">vid\u00e9o<\/span> qu&rsquo;il a publi\u00e9e sur le sujet, de commencer par se <strong>placer<\/strong> dans un <strong>contexte favorable.<\/strong><\/span><\/p>\n<p class=\"p1\" style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"\/\/www.youtube-nocookie.com\/embed\/hWP83kRn5lk\" width=\"560\" height=\"314\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<blockquote>\n<p class=\"p1\"><span class=\"s1\" style=\"font-size: 16px;\">Si la personne commence \u00e0 faire sa critique <strong>en public,<\/strong> on a avantage \u00e0 lui demander d&rsquo;aller un peu <strong>plus loin <\/strong>(dans une autre pi\u00e8ce, par exemple). Nos<strong> \u00e9motions,<\/strong> explique le conseiller, sont plus faciles \u00e0 g\u00e9rer <strong>en priv\u00e9<\/strong> qu&rsquo;en public.\u00bb<\/span><\/p>\n<\/blockquote>\n<p class=\"p1\"><span class=\"s1\">Avant de se braquer, c&rsquo;est important de comprendre le fond de la critique qui nous est adress\u00e9e. <\/span><\/p>\n<blockquote>\n<p class=\"p1\"><span class=\"s1\" style=\"font-size: 16px;\">On pose des <strong>questions,<\/strong> dit G\u00e9rard Perron. Peux-tu \u00eatre plus pr\u00e9cis&#8230; Me donner des exemples&#8230; On essaie de <strong>d\u00e9coder<\/strong> ce qui se passe.\u00bb <\/span><\/p>\n<\/blockquote>\n<p class=\"p1\"><span class=\"s1\">On voudra ensuite gagner du temps, en proposant un <strong>d\u00e9lai de r\u00e9ponse<\/strong> raisonnable \u00e0 son <strong>interlocuteur<\/strong>: <\/span><\/p>\n<blockquote>\n<p class=\"p1\"><span class=\"s1\" style=\"font-size: 16px;\">On a avantage \u00e0 ne pas r\u00e9pondre de fa\u00e7on impulsive ou \u00e9motive, dit G\u00e9rard Perron. On veut revenir avec une <strong>r\u00e9ponse r\u00e9fl\u00e9chie.<\/strong>\u00bb<\/span><\/p>\n<\/blockquote>\n<p class=\"p1\"><span class=\"s1\">Deux sc\u00e9narios sont alors possibles: si on est <strong>d&rsquo;accord<\/strong> avec la <strong>critiqu<\/strong>e, on fait son <strong><i>mea culpa<\/i><\/strong> et on <strong>corrige<\/strong> la situation. En cas de <strong>d\u00e9saccord,<\/strong> on <strong>communique<\/strong> sa <strong>position<\/strong> de fa\u00e7on circonscrite, en se basant sur des <strong>faits<\/strong> objectifs.<\/span><\/p>\n<h2 class=\"p1\"><span class=\"s1\" style=\"font-size: 24px; color: #000080;\"><b>Un impact sur le salaire et le rendement<\/b><\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Dans le cadre de leur \u00e9tude, Francesca Gino et son \u00e9quipe ont pu avoir acc\u00e8s aux <strong>bonus annuels<\/strong> des <strong>participants<\/strong>. Et devinez quoi? L\u2019humilit\u00e9 paie.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">En effet, les chercheurs ont d\u00e9couvert que les employ\u00e9s qui avaient <strong>rompu<\/strong> leur <strong>relation<\/strong> avec les coll\u00e8gues trop critiques recevaient en moyenne des<strong> bonus<\/strong> \u00e0 la performance<strong> plus bas<\/strong> que ceux qui poursuivaient leurs relations co\u00fbte que co\u00fbte. Il y a donc un <strong>incitatif financier<\/strong> \u00e0 la cl\u00e9!<\/span><\/p>\n<p class=\"p1\" style=\"text-align: left;\"><span class=\"s1\">Dans tous les cas, la conclusion de Francesca Gino est sans \u00e9quivoque: <\/span><\/p>\n<blockquote>\n<p class=\"p1\" style=\"text-align: left;\"><span class=\"s1\" style=\"font-size: 16px;\">Si vous \u00eates <strong>s\u00e9rieux<\/strong> dans votre <strong>d\u00e9sir<\/strong> de vous <strong>am\u00e9liorer<\/strong> au <strong>travail,<\/strong> alors vous devriez vous assurer de d\u00e9velopper et d&rsquo;entretenir des relations avec des personnes qui sont pr\u00eates \u00e0 vous dire vos quatre v\u00e9rit\u00e9s.\u00bb <\/span><\/p>\n<\/blockquote>\n<p class=\"p1\" style=\"text-align: left;\"><span class=\"s1\">Voil\u00e0 qui est dit!<\/span><\/p>\n<p class=\"p1\" style=\"text-align: left;\">\n<div class=\"brdr2\"><\/div>\n<div class=\"likebtn_container\" style=\"clear:both;text-align:center;\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"post_39994\"  data-site_id=\"5cc1ecd16fd08b776710d1e9\"  data-theme=\"drop\"  data-btn_size=\"100\"  data-icon_l=\"false\"  data-icon_d=\"false\"  data-icon_l_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/happy.png#64794\"  data-icon_d_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/sleep.png#64796\"  data-icon_size=\"58\"  data-icon_l_c=\"#771414\"  data-bg_c=\"#ffffff\"  data-bg_c_v=\"#ffffff\"  data-brdr_c=\"#ffffff\"  data-f_size=\"11\"  data-f_family=\"Tahoma\"  data-counter_fs=\"b\"  data-lang=\"fr\"  data-ef_voting=\"wobble\"  data-dislike_enabled=\"false\"  data-counter_type=\"percent\"  data-counter_show=\"false\"  data-tooltip_enabled=\"false\"  data-tooltip_like_show_always=\"true\"  data-white_label=\"true\"  data-i18n_like=\"Aimer \/ Partager\"  data-i18n_dislike=\"Pas aim\u00e9\"  data-style=\"\"  data-unlike_allowed=\"\"  data-show_copyright=\"\"  data-item_url=\"https:\/\/isarta.com\/infos\/etes-vous-doue-pour-recevoir-la-critique\/\"  data-item_title=\"\u00cates-vous dou\u00e9 pour recevoir la critique?\"  data-item_image=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2017\/02\/discussion_emploi_dessacord_meeting_Fotolia_131782338_S.jpg\"  data-item_date=\"2017-02-05T22:50:12-05:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.54\"  data-prx=\"https:\/\/isarta.com\/infos\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><\/p>\n<hr size=\"3\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pas vraiment, si on se fie \u00e0 une \u00e9tude de la chercheuse Francesca Gino, qui a d\u00e9couvert que les travailleurs ont tendance \u00e0 fuir les coll\u00e8gues qui donnent de la r\u00e9troaction n\u00e9gative\u2026 On se penche sur la question de la critique au travail.<\/p>\n<div class=\"likebtn_container\" style=\"clear:both;text-align:center;\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"post_39994\"  data-site_id=\"5cc1ecd16fd08b776710d1e9\"  data-theme=\"drop\"  data-btn_size=\"100\"  data-icon_l=\"false\"  data-icon_d=\"false\"  data-icon_l_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/happy.png#64794\"  data-icon_d_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/sleep.png#64796\"  data-icon_size=\"58\"  data-icon_l_c=\"#771414\"  data-bg_c=\"#ffffff\"  data-bg_c_v=\"#ffffff\"  data-brdr_c=\"#ffffff\"  data-f_size=\"11\"  data-f_family=\"Tahoma\"  data-counter_fs=\"b\"  data-lang=\"fr\"  data-ef_voting=\"wobble\"  data-dislike_enabled=\"false\"  data-counter_type=\"percent\"  data-counter_show=\"false\"  data-tooltip_enabled=\"false\"  data-tooltip_like_show_always=\"true\"  data-white_label=\"true\"  data-i18n_like=\"Aimer \/ Partager\"  data-i18n_dislike=\"Pas aim\u00e9\"  data-style=\"\"  data-unlike_allowed=\"\"  data-show_copyright=\"\"  data-item_url=\"https:\/\/isarta.com\/infos\/etes-vous-doue-pour-recevoir-la-critique\/\"  data-item_title=\"\u00cates-vous dou\u00e9 pour recevoir la critique?\"  data-item_image=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2017\/02\/discussion_emploi_dessacord_meeting_Fotolia_131782338_S.jpg\"  data-item_date=\"2017-02-05T22:50:12-05:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.54\"  data-prx=\"https:\/\/isarta.com\/infos\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><hr size=\"3\"><\/div>","protected":false},"author":64,"featured_media":39997,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[175,137,159],"tags":[],"_links":{"self":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/39994"}],"collection":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/comments?post=39994"}],"version-history":[{"count":5,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/39994\/revisions"}],"predecessor-version":[{"id":40028,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/39994\/revisions\/40028"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/media\/39997"}],"wp:attachment":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/media?parent=39994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/categories?post=39994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/tags?post=39994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}