{"id":67729,"date":"2019-11-18T11:59:23","date_gmt":"2019-11-18T16:59:23","guid":{"rendered":"https:\/\/isarta.com\/infos\/?p=67729"},"modified":"2019-11-18T15:01:40","modified_gmt":"2019-11-18T20:01:40","slug":"la-definition-du-jour-cest-quoi-la-gestion-de-communaute","status":"publish","type":"post","link":"https:\/\/isarta.com\/infos\/la-definition-du-jour-cest-quoi-la-gestion-de-communaute\/","title":{"rendered":"La d\u00e9finition du jour &#8211; C&rsquo;est quoi&#8230; la gestion de communaut\u00e9 ?"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"aligncenter  wp-image-55117\" src=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2018\/05\/john-schnobrich-520023-unsplash-300x200.jpg\" alt=\"\" width=\"611\" height=\"407\" srcset=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2018\/05\/john-schnobrich-520023-unsplash-300x200.jpg 300w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2018\/05\/john-schnobrich-520023-unsplash-768x512.jpg 768w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2018\/05\/john-schnobrich-520023-unsplash-1024x683.jpg 1024w\" sizes=\"(max-width: 611px) 100vw, 611px\" \/><\/p>\n<p><span style=\"font-size: 20px;\"><strong>Isarta infos vous met \u00e0 disposition<a href=\"https:\/\/isarta.com\/infos\/le-dictionnaire-des-termes-de-lindustrie-du-marketing-des-communications-et-du-web-disarta-infos\/\" target=\"_blank\" rel=\"noopener\"> son dictionnaire des termes de l&rsquo;industrie du marketing, des communications et du Web<\/a>. Dans cet article, vous aurez la d\u00e9finition de la gestion de communaut\u00e9.<\/strong><\/span><\/p>\n<p>La gestion de communaut\u00e9 (<em>community management<\/em> en anglais) est une nouvelle fonction en entreprise, apparue avec l&rsquo;\u00e9mergence du Web et des r\u00e9seaux sociaux.<\/p>\n<p>Effectu\u00e9e par un(e) gestionnaire de communaut\u00e9, elle peut se d\u00e9finir comme l&rsquo;ensemble des actions prises pour animer et f\u00e9d\u00e9rer des communaut\u00e9s en ligne, que cela soit des clients, des utilisateurs ou des internautes qui suivent la compagnie sur les r\u00e9seaux sociaux.<\/p>\n<p>Cette fonction a pris de plus en plus d&rsquo;importance ces derni\u00e8res ann\u00e9es et les objectifs du gestionnaire de communaut\u00e9 sont de plus en plus nombreux. On peut citer notamment les missions suivantes :<\/p>\n<ul>\n<li><strong>Veille<\/strong> : surveiller et contr\u00f4ler les mentions de l&rsquo;entreprise sur les diff\u00e9rentes plateformes (Web, forums, r\u00e9seaux sociaux&#8230;)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Gestion des relations externes en ligne<\/strong> : r\u00e9pondre aux critiques, questions ou louanges sur les diff\u00e9rents canaux en ligne de l&rsquo;entreprise<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Production de contenus<\/strong> : alimenter les canaux de communication num\u00e9riques, par exemple une page Facebook, un compte Instagram, un fil Twitter, une cha\u00eene Youtube etc.<\/li>\n<\/ul>\n<p>Ce r\u00f4le a ainsi une influence croissante dans la gestion d&rsquo;une image de marque en ligne et d&rsquo;une r\u00e9putation num\u00e9rique. Ce travail peut s&rsquo;effectuer dans une agence ou directement \u00e0 l&rsquo;interne.<\/p>\n<p>En fonction des entreprises, le ou la gestionnaire de communaut\u00e9 peut aussi s&rsquo;occuper de la relation client, des campagnes marketing, des suivis d&rsquo;audience voire des relations de presse ou de l&rsquo;organisation d&rsquo;\u00e9v\u00e9nements.<\/p>\n<p>C&rsquo;est un m\u00e9tier en perp\u00e9tuelle mutation avec les <a href=\"https:\/\/isarta.com\/infos\/tiktok-un-nouvel-outil-pour-les-marketeurs\/\" target=\"_blank\" rel=\"noopener\">nouveaux r\u00e9seaux qui apparaissent<\/a>, les <a href=\"https:\/\/isarta.com\/infos\/gestion-des-medias-sociaux-a-t-on-encore-reellement-besoin-de-buffer-ou-hootsuite\/\" target=\"_blank\" rel=\"noopener\">nouvelles plateformes de gestion de communaut\u00e9<\/a>, ou la <a href=\"https:\/\/isarta.com\/infos\/il-y-a-une-vraie-difference-entre-savoir-publier-sur-facebook-a-titre-personnel-et-etre-gestionnaire-de-communaute-pour-une-entreprise\/\" target=\"_blank\" rel=\"noopener\">professionnalisation de la pratique<\/a>.<\/p>\n<p style=\"text-align: center;\"><strong>Si vous souhaitez en savoir plus sur la gestion de communaut\u00e9, vous pouvez consultez notre section d\u00e9di\u00e9e <a href=\"https:\/\/isarta.com\/infos\/tag\/gestion-de-communaute\/\" target=\"_blank\" rel=\"noopener\">en cliquant ici<\/a>.<\/strong><\/p>\n<div class=\"brdr2\"><\/div>\n<p style=\"text-align: center;\"><strong>Ne manquez pas non plus notre formation sur la <a href=\"https:\/\/formations.isarta.com\/cours\/gestion-de-communaute-facebook\/9\" target=\"_blank\" rel=\"noopener\">gestion de communaut\u00e9 sur Facebook<\/a>.<\/strong><\/p>\n<p><a href=\"https:\/\/formations.isarta.com\/cours\/gestion-de-communaute-facebook\/9\"><img loading=\"lazy\" class=\"aligncenter wp-image-70607\" src=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/15a87e_Gestion-de-com-FB-NEW-300x88.png\" alt=\"\" width=\"528\" height=\"155\" srcset=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/15a87e_Gestion-de-com-FB-NEW-300x88.png 300w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/15a87e_Gestion-de-com-FB-NEW.png 600w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/a><\/p>\n<div class=\"brdr2\"><\/div>\n<p style=\"text-align: center;\"><strong>Retrouvez toutes les d\u00e9finitions dans notre <a href=\"https:\/\/isarta.com\/infos\/tag\/dictionnaire\/\" target=\"_blank\" rel=\"noopener\">dictionnaire<\/a> d\u00e9di\u00e9 aux professionnels de l&rsquo;industrie du marketing, du Web et des communications, <a href=\"https:\/\/isarta.com\/infos\/le-dictionnaire-des-termes-de-lindustrie-du-marketing-des-communications-et-du-web-disarta-infos\/\" target=\"_blank\" rel=\"noopener\">en cliquant ici<\/a>.<\/strong><\/p>\n<div class=\"brdr2\"><\/div>\n<div class=\"likebtn_container\" style=\"clear:both;text-align:center;\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"post_67729\"  data-site_id=\"5cc1ecd16fd08b776710d1e9\"  data-theme=\"drop\"  data-btn_size=\"100\"  data-icon_l=\"false\"  data-icon_d=\"false\"  data-icon_l_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/happy.png#64794\"  data-icon_d_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/sleep.png#64796\"  data-icon_size=\"58\"  data-icon_l_c=\"#771414\"  data-bg_c=\"#ffffff\"  data-bg_c_v=\"#ffffff\"  data-brdr_c=\"#ffffff\"  data-f_size=\"11\"  data-f_family=\"Tahoma\"  data-counter_fs=\"b\"  data-lang=\"fr\"  data-ef_voting=\"wobble\"  data-dislike_enabled=\"false\"  data-counter_type=\"percent\"  data-counter_show=\"false\"  data-tooltip_enabled=\"false\"  data-tooltip_like_show_always=\"true\"  data-white_label=\"true\"  data-i18n_like=\"Aimer \/ Partager\"  data-i18n_dislike=\"Pas aim\u00e9\"  data-style=\"\"  data-unlike_allowed=\"\"  data-show_copyright=\"\"  data-item_url=\"https:\/\/isarta.com\/infos\/la-definition-du-jour-cest-quoi-la-gestion-de-communaute\/\"  data-item_title=\"La d\u00e9finition du jour - C&#039;est quoi... la gestion de communaut\u00e9 ?\"  data-item_image=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2018\/05\/john-schnobrich-520023-unsplash-1024x683.jpg\"  data-item_date=\"2019-11-18T11:59:23-05:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.54\"  data-prx=\"https:\/\/isarta.com\/infos\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><\/p>\n<hr size=\"3\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Isarta infos vous met \u00e0 disposition son dictionnaire des termes de l&rsquo;industrie du marketing, des communications et du Web. Dans cet article, vous aurez la d\u00e9finition de la gestion de communaut\u00e9.<\/p>\n<div class=\"likebtn_container\" style=\"clear:both;text-align:center;\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"post_67729\"  data-site_id=\"5cc1ecd16fd08b776710d1e9\"  data-theme=\"drop\"  data-btn_size=\"100\"  data-icon_l=\"false\"  data-icon_d=\"false\"  data-icon_l_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/happy.png#64794\"  data-icon_d_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/sleep.png#64796\"  data-icon_size=\"58\"  data-icon_l_c=\"#771414\"  data-bg_c=\"#ffffff\"  data-bg_c_v=\"#ffffff\"  data-brdr_c=\"#ffffff\"  data-f_size=\"11\"  data-f_family=\"Tahoma\"  data-counter_fs=\"b\"  data-lang=\"fr\"  data-ef_voting=\"wobble\"  data-dislike_enabled=\"false\"  data-counter_type=\"percent\"  data-counter_show=\"false\"  data-tooltip_enabled=\"false\"  data-tooltip_like_show_always=\"true\"  data-white_label=\"true\"  data-i18n_like=\"Aimer \/ Partager\"  data-i18n_dislike=\"Pas aim\u00e9\"  data-style=\"\"  data-unlike_allowed=\"\"  data-show_copyright=\"\"  data-item_url=\"https:\/\/isarta.com\/infos\/la-definition-du-jour-cest-quoi-la-gestion-de-communaute\/\"  data-item_title=\"La d\u00e9finition du jour - C&#039;est quoi... la gestion de communaut\u00e9 ?\"  data-item_image=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2018\/05\/john-schnobrich-520023-unsplash-1024x683.jpg\"  data-item_date=\"2019-11-18T11:59:23-05:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.54\"  data-prx=\"https:\/\/isarta.com\/infos\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><hr size=\"3\"><\/div>","protected":false},"author":1,"featured_media":55117,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[172],"tags":[995,186,1487,897,233,1176,1488],"_links":{"self":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/67729"}],"collection":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/comments?post=67729"}],"version-history":[{"count":5,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/67729\/revisions"}],"predecessor-version":[{"id":70608,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/67729\/revisions\/70608"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/media\/55117"}],"wp:attachment":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/media?parent=67729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/categories?post=67729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/tags?post=67729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}