{"id":70539,"date":"2020-01-27T13:00:41","date_gmt":"2020-01-27T18:00:41","guid":{"rendered":"https:\/\/isarta.com\/infos\/?p=70539"},"modified":"2020-03-11T05:38:47","modified_gmt":"2020-03-11T09:38:47","slug":"infolettre-les-pros-quebecois-sexpriment-face-a-la-desaffection-de-mailchimp","status":"publish","type":"post","link":"https:\/\/isarta.com\/infos\/infolettre-les-pros-quebecois-sexpriment-face-a-la-desaffection-de-mailchimp\/","title":{"rendered":"Infolettre : les pros qu\u00e9b\u00e9cois s&rsquo;expriment face \u00e0 la d\u00e9saffection de Mailchimp"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"aligncenter wp-image-72246\" src=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/MailChimp-1-300x168.jpg\" alt=\"\" width=\"661\" height=\"370\" srcset=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/MailChimp-1-300x168.jpg 300w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/MailChimp-1-768x431.jpg 768w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/MailChimp-1.jpg 800w\" sizes=\"(max-width: 661px) 100vw, 661px\" \/><\/p>\n<p><span style=\"font-size: 12px;\">17 janvier 2020<\/span><\/p>\n<p><span style=\"font-size: 20px;\"><strong>L\u2019application Mailchimp a longtemps r\u00e9gn\u00e9 en roi et ma\u00eetre sur le secteur de l\u2019infolettre. Or, depuis quelques mois, la grogne se fait entendre parmi les professionnels du Web qui utilisent l&rsquo;application. Si bien que certains abonn\u00e9s quittent le bateau. Retour sur les r\u00e9centes d\u00e9convenues du gestionnaire d\u2019infolettre.<\/strong><\/span><\/p>\n<p>Lanc\u00e9e en 2001, Mailchimp a vu son <a href=\"https:\/\/sumo.com\/stories\/mailchimp-marketing\" target=\"_blank\" rel=\"noopener\">bassin d\u2019utilisateurs exploser en 2009 &#8211; passant 85 000 \u00e0 450 000<\/a> &#8211; lorsqu\u2019elle a d\u00e9cid\u00e9 de cr\u00e9er un forfait de base gratuit pour les utilisateurs qui ont une liste d&rsquo;envoi de moins de 2 000 clients ou prospects.<\/p>\n<div id=\"attachment_72245\" style=\"width: 652px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-72245\" loading=\"lazy\" class=\"wp-image-72245\" src=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/Mailchimp-plan-300x149.png\" alt=\"\" width=\"642\" height=\"319\" srcset=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/Mailchimp-plan-300x149.png 300w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/Mailchimp-plan-768x381.png 768w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/Mailchimp-plan.png 829w\" sizes=\"(max-width: 642px) 100vw, 642px\" \/><\/p>\n<p id=\"caption-attachment-72245\" class=\"wp-caption-text\"><span style=\"font-size: 10px;\"><em>Capture d&rsquo;\u00e9cran du site de Mailchimp \u00e0 l&rsquo;\u00e9poque<\/em><\/span><\/p>\n<\/div>\n<p>Par la suite, elle a connu une croissance soutenue, pour devenir l\u2019application de r\u00e9f\u00e9rence en termes de gestion et d\u2019automatisation des infolettres. Au point de faire des campagnes publicitaires compl\u00e8tement d\u00e9cal\u00e9es.<\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube-nocookie.com\/embed\/L4KnG4iZMnk\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Mais en cours de route, Mailchimp a \u00e9t\u00e9 plus d&rsquo;une fois critiqu\u00e9 pour sa grille tarifaire changeante. En 2016, elle rendait obligatoire l\u2019abonnement \u00e0 Mailchimp pour acc\u00e9der \u00e0 l\u2019application Mandrill, qui est elle-m\u00eame payante. Plus r\u00e9cemment, Mailchimp a fait des changements majeurs dans la mani\u00e8re de calculer sa grille de forfaits gratuit et \u00e0 la carte.<\/p>\n<p>Mailchimp comptabilise dor\u00e9navant l\u2019audience (les contacts) de l&rsquo;utilisateur plut\u00f4t que les clients et prospects qui ont souscrit \u00e0 notre infolettre. Le plafond des 2 000 \u00abcontacts\u00bb est ainsi atteint beaucoup plus rapidement.<\/p>\n<h2><span style=\"font-size: 24px;\">Changement de cap<\/span><\/h2>\n<p>Les changements tarifaires de Mailchimp sont le reflet d\u2019un repositionnement strat\u00e9gique dans leur offre de services\u00a0:<\/p>\n<blockquote><p><span style=\"font-size: 16px;\">Depuis 2 ans, MailChimp est \u00e0 la crois\u00e9e des chemins, explique le marketeur <a href=\"https:\/\/isarta.com\/infos\/david-roussel-picard-si-je-navais-quun-conseil-a-donner-pour-batir-une-bonne-relation-agence-client\/\" target=\"_blank\" rel=\"noopener\">David Roussel-Picard<\/a>, fondateur de la <a href=\"https:\/\/laboiteb2p.com\/\" target=\"_blank\" rel=\"noopener\">Bo\u00eete B2P<\/a>. Elle essaie de tout changer, car elle n&rsquo;a plus le choix. Les <a href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"noopener\">Hubspot<\/a>, <a href=\"https:\/\/www.leadfox.co\/fr\/\" target=\"_blank\" rel=\"noopener\">LeadFox<\/a>, <a href=\"https:\/\/www.pipedrive.com\/en\/gettingstarted?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=487549096&amp;utm_content=27617975776&amp;utm_term=pipedrive&amp;utm_id=google_487549096_27617975776_pipedrive&amp;nst=0&amp;mt=e&amp;dv=c&amp;nw=g&amp;adp=1t1&amp;loc=9061026&amp;fid=&amp;tid=kwd-35635346868&amp;gclid=Cj0KCQiAn8nuBRCzARIsAJcdIfOnLeu5-4bN53GYX8ZtH-Q0HEJziRR0eNyiZkoqhfD204PYPu9Z9zUaAoUREALw_wcB\" target=\"_blank\" rel=\"noopener\">Pipedrive<\/a>, <a href=\"https:\/\/convertkit.com\/?lmref=B9tBsQ&amp;lm_meta=1-g-Cj0KCQiAn8nuBRCzARIsAJcdIfPIZW2c5LOgvtVrNuRpxH8sxIRdb2qV1iXLB-v9nSSC6lHKme3FX5caAhnoEALw_wcB\" target=\"_blank\" rel=\"noopener\">ConvertKit<\/a> et <a href=\"https:\/\/www.activecampaign.com\/?_r=5H2N6CP5&amp;utm_source=-&amp;utm_medium=-&amp;utm_campaign=-&amp;url=https:\/\/www.activecampaign.com\/\" target=\"_blank\" rel=\"noopener\">ActiveCampaign<\/a> de ce monde sont les nouveaux outils qui remplacent la simple infolettre.\u00a0\u00bb<\/span><\/p><\/blockquote>\n<blockquote><p><span style=\"font-size: 16px;\">Maintenant, l\u2019accent des entreprises s&rsquo;est d\u00e9plac\u00e9 vers les tunnels de ventes, les persona et la personnalisation de l\u2019offre avec des niches&#8230; Pour cela, tu dois pouvoir suivre tes audiences en multicanaux.<\/span><span style=\"font-size: 16px;\">\u00bb<\/span><\/p><\/blockquote>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-68285\" src=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/09\/David-Picard-300x231.png\" alt=\"\" width=\"332\" height=\"256\" srcset=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/09\/David-Picard-300x231.png 300w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/09\/David-Picard.png 651w\" sizes=\"(max-width: 332px) 100vw, 332px\" \/><\/p>\n<p>En ce moment, Mailchimp effectue en effet la transition de simple gestionnaire d\u2019infolettres \u00e0 outils de CRM (<em>Customer Relationship Management <\/em>ou gestion de la relation client, en fran\u00e7ais) complet. Et ce pivot ne se fait pas sans heurt.<\/p>\n<h2><span style=\"font-size: 24px;\"><strong>Grogne chez les abonn\u00e9s<\/strong><\/span><\/h2>\n<p>Au-del\u00e0 des changements tarifaires, plusieurs utilisateurs de Mailchimp reprochent \u00e0 la start-up californienne une<span style=\"font-size: 16px;\"> interface inutilement compliqu\u00e9e, proposant des fonctionnalit\u00e9s qui ne vont pas de soi.<\/span><\/p>\n<blockquote><p><span style=\"font-size: 16px;\">Personnellement, je trouve bizarre que cette \u00e9norme compagnie ait tant de difficult\u00e9s avec leur exp\u00e9rience utilisateur, dit la conseill\u00e8re num\u00e9rique Rachel Bourbonnais, fondatrice de <a href=\"https:\/\/www.huppeecreative.com\/\" target=\"_blank\" rel=\"noopener\">Hupp\u00e9e agence cr\u00e9ative<\/a>. C\u2019est toujours compliqu\u00e9 pour rien.\u00a0\u00bb<\/span><\/p><\/blockquote>\n<blockquote><p><span style=\"font-size: 16px;\">Les onglets ne sont pas instinctifs. Il faut toujours que tu cherches dans le sous-menu d\u2019un sous-menu d\u2019une sous liste. Pourtant, je suis habitu\u00e9e de travailler avec des logiciels beaucoup plus complexes que \u00e7a. D\u00e9j\u00e0 qu\u2019on a plein de choses \u00e0 penser quand on fait une infolettre&#8230; \u00bb<\/span><\/p><\/blockquote>\n<p><span style=\"font-size: 16px;\">La marketeuse, qui vient de quitter cette application, explore en ce moment d\u2019autres avenues. Client fid\u00e8le pendant 8 ans, le blogueur Da<\/span>vid Gaughran a lui aussi d\u00e9cid\u00e9 de tourner la page sur Mailchimp, apr\u00e8s avoir <a href=\"https:\/\/davidgaughran.com\/2019\/05\/16\/mailchimp-alternatives-criticism-changes-pricing-plans\/\" target=\"_blank\" rel=\"noopener\">analys\u00e9 de fond en comble la nouvelle politique tarifaire<\/a>. La grogne, finalement, semble partag\u00e9e par plusieurs utilisateurs.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">I know literally no one that wants Mailchimp to become an all-in-one Marketing Platform. Exactly everyone I have spoken to is concerned that Mailchimp is moving away from its core competency and losing focus too. All the recent changes have been crappy (e.g. Audiences). <a href=\"https:\/\/t.co\/5MzGKUWPr1\">https:\/\/t.co\/5MzGKUWPr1<\/a><\/p>\n<p>\u2014 David Gaughran is faffing about (@DavidGaughran) <a href=\"https:\/\/twitter.com\/DavidGaughran\/status\/1128611794728226817?ref_src=twsrc%5Etfw\">May 15, 2019<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Mais vers quoi se tourner : GetResponse, Drip, Mailerlite ou autres applications? Pour le savoir, <a href=\"https:\/\/isarta.com\/infos\/quelles-alternatives-a-mailchimp-voici-les-suggestions-des-experts-du-web-quebecois\/\" target=\"_blank\" rel=\"noopener\">toutes les r\u00e9ponses sont dans cet article<\/a> !<\/p>\n<p>Et en parlant d&rsquo;infolettre, <a href=\"https:\/\/isarta.com\/infos\/les-meilleures-infolettres-pour-suivre-lactualite-du-numerique-du-marketing-ou-des-communications\/\" target=\"_blank\" rel=\"noopener\">voici les meilleures \u00e0 suivre pour ce qui est num\u00e9rique, marketing et communications<\/a>.<\/p>\n<p style=\"text-align: center;\"><strong>Int\u00e9ress\u00e9 par le sujet ? Ne manquez pas <a href=\"https:\/\/formations.isarta.com\/catalog\/view?id=160\" target=\"_blank\" rel=\"noopener\">notre formation sur les courriels marketing<\/a>.<\/strong><\/p>\n<p><a href=\"https:\/\/formations.isarta.com\/catalog\/view?id=160\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"aligncenter wp-image-72597 \" src=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2020\/01\/formation-email-300x252.png\" alt=\"\" width=\"377\" height=\"317\" srcset=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2020\/01\/formation-email-300x252.png 300w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2020\/01\/formation-email-180x150.png 180w, https:\/\/isarta.com\/infos\/wp-content\/uploads\/2020\/01\/formation-email.png 385w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/a><\/p>\n<div class=\"likebtn_container\" style=\"clear:both;text-align:center;\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"post_70539\"  data-site_id=\"5cc1ecd16fd08b776710d1e9\"  data-theme=\"drop\"  data-btn_size=\"100\"  data-icon_l=\"false\"  data-icon_d=\"false\"  data-icon_l_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/happy.png#64794\"  data-icon_d_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/sleep.png#64796\"  data-icon_size=\"58\"  data-icon_l_c=\"#771414\"  data-bg_c=\"#ffffff\"  data-bg_c_v=\"#ffffff\"  data-brdr_c=\"#ffffff\"  data-f_size=\"11\"  data-f_family=\"Tahoma\"  data-counter_fs=\"b\"  data-lang=\"fr\"  data-ef_voting=\"wobble\"  data-dislike_enabled=\"false\"  data-counter_type=\"percent\"  data-counter_show=\"false\"  data-tooltip_enabled=\"false\"  data-tooltip_like_show_always=\"true\"  data-white_label=\"true\"  data-i18n_like=\"Aimer \/ Partager\"  data-i18n_dislike=\"Pas aim\u00e9\"  data-style=\"\"  data-unlike_allowed=\"\"  data-show_copyright=\"\"  data-item_url=\"https:\/\/isarta.com\/infos\/infolettre-les-pros-quebecois-sexpriment-face-a-la-desaffection-de-mailchimp\/\"  data-item_title=\"Infolettre : les pros qu\u00e9b\u00e9cois s&#039;expriment face \u00e0 la d\u00e9saffection de Mailchimp\"  data-item_image=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/MailChimp-1.jpg\"  data-item_date=\"2020-01-27T13:00:41-05:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.54\"  data-prx=\"https:\/\/isarta.com\/infos\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><\/p>\n<hr size=\"3\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019application Mailchimp a longtemps r\u00e9gn\u00e9 en roi et ma\u00eetre sur le secteur de l\u2019infolettre. Or, depuis quelques mois, la grogne se fait entendre parmi les pros du Web. Retour sur ces r\u00e9centes d\u00e9convenues.<\/p>\n<div class=\"likebtn_container\" style=\"clear:both;text-align:center;\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"post_70539\"  data-site_id=\"5cc1ecd16fd08b776710d1e9\"  data-theme=\"drop\"  data-btn_size=\"100\"  data-icon_l=\"false\"  data-icon_d=\"false\"  data-icon_l_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/happy.png#64794\"  data-icon_d_url=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/04\/sleep.png#64796\"  data-icon_size=\"58\"  data-icon_l_c=\"#771414\"  data-bg_c=\"#ffffff\"  data-bg_c_v=\"#ffffff\"  data-brdr_c=\"#ffffff\"  data-f_size=\"11\"  data-f_family=\"Tahoma\"  data-counter_fs=\"b\"  data-lang=\"fr\"  data-ef_voting=\"wobble\"  data-dislike_enabled=\"false\"  data-counter_type=\"percent\"  data-counter_show=\"false\"  data-tooltip_enabled=\"false\"  data-tooltip_like_show_always=\"true\"  data-white_label=\"true\"  data-i18n_like=\"Aimer \/ Partager\"  data-i18n_dislike=\"Pas aim\u00e9\"  data-style=\"\"  data-unlike_allowed=\"\"  data-show_copyright=\"\"  data-item_url=\"https:\/\/isarta.com\/infos\/infolettre-les-pros-quebecois-sexpriment-face-a-la-desaffection-de-mailchimp\/\"  data-item_title=\"Infolettre : les pros qu\u00e9b\u00e9cois s&#039;expriment face \u00e0 la d\u00e9saffection de Mailchimp\"  data-item_image=\"https:\/\/isarta.com\/infos\/wp-content\/uploads\/2019\/11\/MailChimp-1.jpg\"  data-item_date=\"2020-01-27T13:00:41-05:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.54\"  data-prx=\"https:\/\/isarta.com\/infos\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><hr size=\"3\"><\/div>","protected":false},"author":64,"featured_media":72246,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[175,137,339,1],"tags":[1487,206,1176,644],"_links":{"self":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/70539"}],"collection":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/comments?post=70539"}],"version-history":[{"count":24,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/70539\/revisions"}],"predecessor-version":[{"id":73133,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/posts\/70539\/revisions\/73133"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/media\/72246"}],"wp:attachment":[{"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/media?parent=70539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/categories?post=70539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/isarta.com\/infos\/wp-json\/wp\/v2\/tags?post=70539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}