{"id":83879,"date":"2024-09-30T11:50:10","date_gmt":"2024-09-30T15:50:10","guid":{"rendered":"https:\/\/isarta.com\/news\/?p=83879"},"modified":"2024-10-03T15:24:41","modified_gmt":"2024-10-03T19:24:41","slug":"candidate-experience-should-we-automate-everything-end-to-end","status":"publish","type":"post","link":"https:\/\/isarta.com\/news\/candidate-experience-should-we-automate-everything-end-to-end\/","title":{"rendered":"Candidate Experience: Should We Automate Everything End-to-End?"},"content":{"rendered":"\n

Today, there are technological solutions for every step of recruitment: sourcing, interview scheduling, interviews (asynchronous), skills assessment, and employee onboarding (through virtual agents). Should companies entrust EVERYTHING to technology and artificial intelligence and automate everything, from candidate sourcing to their onboarding?<\/strong><\/p>\n\n\n\n

This article is part of the special report > The New Trends in Recruitment<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

For Martin Mathe, CEO of the AppyHere app (focused on blue-collar recruitment), the short answer is \u201cyes!\u201d He provides proof: Recently, one of his clients in retail hired over 800 people in one week, with no human intervention.<\/p>\n\n\n\n

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\u201cThere are no more interviews. Everything is automated,\u201d confirms the CEO. \u201cThe first time a candidate speaks to a human is on their first day of work.\u201d<\/p>\n<\/blockquote>\n\n\n\n

AppyHere is a mobile recruitment app for hourly workers. When a candidate applies for a retailer\u2019s position, they answer questions about their availability, sales skills, and proficiency in English\u2014criteria selected in advance by the client. How do candidates perceive this \u201chyperautomation\u201d approach?<\/p>\n\n\n\n

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\u201cWe conduct surveys among candidates, and what they particularly appreciate is the transparency and fairness of the process. They know that the criteria are the same for everyone. There\u2019s no human making a decision based on a criterion that isn\u2019t precise and measurable.\u201d<\/p>\n<\/blockquote>\n\n\n\n

By introducing a hyperautomation approach, Martin Mathe claims to have reduced turnover rates by 40% for clients.<\/p>\n\n\n\n

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\u201cIt\u2019s all the little details that make a difference. For example, some candidates don\u2019t realize the commuting time between their home and workplace. When we make a job offer, we calculate the travel time based on their schedule and ask them to confirm if it works for them.\u201d<\/p>\n<\/blockquote>\n\n\n\n

A Human Understanding<\/strong><\/p>\n\n\n\n

The prospect of hyperautomation is appealing. However, it\u2019s worth noting that AppyHere specializes in recruiting an hourly, low-skilled workforce. Let\u2019s see how recruitment sectors for higher-level positions are adopting automation solutions.<\/p>\n\n\n\n

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\u201cAI-based candidate sourcing technologies make our work easier,\u201d acknowledges Xavier Thorens, CRHA, headhunter. \u201cThey allow us to find more candidates within the same search time. After that, the outreach still has to happen human-to-human.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Why? The headhunter explains that to convince a candidate to jump to a competitor, a recruiter must understand the motivations of the person in front of them to propose an offer that meets their needs and aspirations.<\/p>\n\n\n\n

Julien-Pier Boisvert, director of talent acquisition at a software firm, also believes that artificial intelligence should remain separate from the direct interaction between recruiters and candidates.<\/p>\n\n\n\n

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\u201cFor us, using AI to sort resumes or conduct initial interviews is out of the question. Our AI implementation projects aim to automate low-value tasks, freeing up more time for recruiters to focus on their relationships with candidates. We want to use it to enhance the human experience,\u201d he explains.<\/p>\n<\/blockquote>\n\n\n\n

The director provides two increasingly common examples:<\/p>\n\n\n\n

    \n
  1. The use of an automated calendar so that candidates and recruiters can quickly find a time to connect amidst each other’s busy schedules.<\/li>\n\n\n\n
  2. The use of a generative AI chatbot trained to answer candidates’ questions about the company\u2019s non-confidential policies (e.g., benefits, vacation policies, remote work policies, etc.).<\/li>\n<\/ol>\n\n\n\n

    In recruiting for executive or highly skilled positions, it\u2019s clear that \u201call-out automation\u201d isn\u2019t on the horizon just yet.<\/p>\n\n\n\n

    This article is part of the special report > The New Trends in Recruitment<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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    Should companies entrust EVERYTHING to technology and artificial intelligence and automate everything, from candidate sourcing to their onboarding?<\/p>\n","protected":false},"author":88,"featured_media":83886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6,156],"tags":[90,88,82,161,158],"_links":{"self":[{"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/posts\/83879"}],"collection":[{"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/users\/88"}],"replies":[{"embeddable":true,"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/comments?post=83879"}],"version-history":[{"count":6,"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/posts\/83879\/revisions"}],"predecessor-version":[{"id":83913,"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/posts\/83879\/revisions\/83913"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/media\/83886"}],"wp:attachment":[{"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/media?parent=83879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/categories?post=83879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/isarta.com\/news\/wp-json\/wp\/v2\/tags?post=83879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}