EMAIL-CHAT SUPPORT SPECIALIST (REMOTE)

COMPANY : General Packaging Corporation

LOCATION : Remote Work

COMPANY DESCRIPTION

General Packaging Corporation is a custom manufacturer of corrugated boxes, wood pallets, wooden containers & a variety of foam cushioning products specializing in specialty packaging & custom assembly in materials including corrugated fiberboard (single, double & triple wall), wood, foam & diverse cushioning products.

JOB DESCRIPTION

We are looking for an experienced Email-Chat Support Specialist that will take responsibility for handling customer queries via email, live chat and other social media platforms. The successful candidate will have the ability to understand and empathize with customer concerns, while providing swift and effective solutions.

Key Responsibilities:

- Provide prompt and professional support to customers via email and chat, addressing inquiries and resolving issues effectively. 

- Develop a thorough understanding of the company's products and services to assist customers accurately. 

- Document customer interactions and feedback to enhance service quality and contribute to continuous improvement initiatives. 

- Collaborate with internal teams to escalate and resolve complex customer issues. 

- Maintain up-to-date knowledge of company policies and procedures to provide accurate information to customers.

Required Skills and Qualifications: 

- Excellent written communication skills with a strong attention to detail. 

- Proven experience in customer service or support, particularly in an email/chat environment. 

- Ability to multitask and manage time efficiently in a fast-paced setting. 

- Proficiency in using customer support software and tools. 

- Strong problem-solving skills and a customer-oriented mindset. 

BENEFITS

• Work-life balance
• Flexible hours
• Remote Work
• Sick leave
• Life insurance
• Dental insurance
• Employee Assistance Program
• Competitive salary

Pay: $50,000 to $62,000 per year