Company: South End Lumber Timber Mart LTD

Position: Store/Sales Manager

Location: Carberry, Manitoba

Job Type: Full-time

Job Summary:

We're looking for a motivated Sales Manager to oversee daily store operations, lead a small team, and drive sales at our Carberry, Manitoba store location. This hands-on role requires a mix of sales skills, team leadership, and customer service, all while helping the store meet its sales goals.

Key Responsibilities:

Team Leadership

• Manage and motivate a small team.
• Oversee scheduling and staffing to ensure adequate coverage during peak and off-peak hours.
• Conduct regular team meetings to set goals, review performance, and discuss new sales strategies.

Sales & Customer Service

• Drive sales by engaging with customers, promoting products, and meeting sales targets.
• Handle customer inquiries and resolve complaints in a timely and professional manner.

Customer Service Excellence

• Ensure the team provides a high level of customer satisfaction by providing excellent service and addressing customer complaints and issues promptly.
• Oversee customer inquiries, ensuring they are handled with professionalism and attention to detail.
• Build and maintain productive, long-term relationships with customers, fostering loyalty and repeat business.

Store Operations & Inventory

• Ensure that the store is consistently clean, organized, and visually appealing, aligning with the company's brand standards.
• Oversee inventory management, including stock ordering, receiving shipments, and maintaining accurate inventory records.
• Ensure that products are appropriately priced, tagged, and displayed, and that stock levels meet customer demand.

Administrative & Reporting

• Manage daily sales reports and track store performance, ensuring accurate data entry and up-to-date information.
• Process POS transactions, handle returns, and manage special orders for customers.
• Ensure compliance with store policies, procedures, and safety regulations.

Additional Responsibilities

• Wear multiple hats as needed, taking on various roles to support the store's success (e.g., assisting with product demonstrations, handling customer complaints, managing inventory, support in the yard, etc.).
• Take initiative in suggesting ways to improve store design, sales tactics, and marketing activities.

Critical Attributes of the Sales Manager:

• Proven leadership abilities with a strong customer service focus.
• Excellent interpersonal and communication skills, with the ability to effectively interact with customers, employees, and management.
• A strategic thinker who can analyze data and develop actionable plans to increase sales and optimize store operations.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced retail environment.
• Strong problem-solving skills, especially when it comes to addressing customer concerns and improving the overall shopping experience.
• Detail-oriented, organized, and able to maintain store standards in both appearance and inventory management.

Qualifications:

• Proficiency in English and basic math skills
• Driver's license required
• Experience as a Sales Associate or Retail Sales Manager (or similar role) in a retail environment.
• Hands-on experience with POS transactions, inventory control, and general store operations.
• Certification in retail management, business, or marketing is a plus.
• Ability to work flexible hours, including weekends and holidays, as needed by the store.
• Basic understanding of sales principles, customer service best practices, and team management.

The Ideal Candidate:

The ideal candidate is someone who thrives in a dynamic, customer-centric environment, is passionate about sales, and enjoys leading a team to success. You are proactive, adaptable, and able to juggle multiple tasks while maintaining a positive attitude. If you are a motivated individual with a hands-on approach to leadership and a keen eye for sales opportunities, we want you to be part of our team!

To apply, please email your resume. We thank all those who apply. Only those selected for an interview will be contacted.