Your opportunity

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.

Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – a revolutionary solution designed by our world-class technical team. The Globe System offers strong, unique, and customer-valued advantages over other treatments on the market, and leading physicians are already using it and helping to share our story.

We have obtained FDA approval and officially begun the commercial launch of the Globe® Pulsed Field System. This is a pivotal and exciting time in our journey, as we bring this life-changing technology to patients!

As the Internal Technical Writer on the Technical Publications team, you will work with cross-functional teams to effectively communicate the usage of applications and operational processes for Kardium employees. Critical to this role is the ability to communicate complex material clearly for audiences of varying backgrounds and levels of expertise, while ensuring compliance with regulatory standards, standard operating procedures, and industry best practices.

Please note, this opportunity is a hybrid work arrangement, located in Burnaby, BC. 

Meaningful work you will be a part of :

• Plan, write, edit, and maintain internal instructional and reference materials such as user guides, service manuals, and knowledge bases
• Collaborate with functional teams to understand how they use applications and processes, develop working knowledge of the tools used, and create user-focused training materials and documentation
• Work with application and process owners to develop and document process flows and operational procedures
• Define appropriate authoring tools and output formats for documentation based on user needs
• Create clear, easy-to-follow documentation while ensuring compliance with regulatory and quality requirements

• Manage the review, approval, and version control of documentation throughout its lifecycle

• Prepare and maintain financial statement process control documentation, including narratives, instructions, and flowcharts that reflect current practices
• Contribute to maintaining and enhancing the Technical Publications infrastructure, including style guides, templates, work instructions, authoring tools, and documentation processes

What you bring to the team

Our Kardium team is smart, creative, and passionate about creating cutting-edge medical devices to help improve people’s lives. We work within a collaborative environment based on trust and respect. And we understand that only by working together can we solve the unsolvable. You bring to the team these characteristics, plus:

• Bachelor’s degree or equivalent; coursework in writing or communication is an asset
• A minimum of five years’ experience developing technical documentation in a regulated industry, where you developed exemplary technical writing skills to independently drive projects and author documentation
• Strong interviewing and research skills coupled with excellent attention to detail
• Experience with XML, single-sourcing, and content management
• Expertise using Madcap Flare, Microsoft Office, and source control software (e.g., Git)
• A well-developed ability to prioritize, meet deadlines, and work on several projects concurrently
• The ability to adapt to changes and shifting priorities effectively
• Initiative to lead working groups with subject matter experts to define project scope and to execute plans independently
• The aptitude for working within a regulated environment

Why work at Kardium?

A meaningful career working with a truly innovative technology and an ambitious team, combined with:

• Knowing every day that you are making a difference by helping treat a condition that debilitates millions of people worldwide
• A great working environment with opportunities to develop your skills and knowledge while working with cutting-edge technology
• Opportunity to extend your knowledge by interacting with other team members in a multi-disciplinary environment that includes electrical and mechanical engineers, biologists, and specialists in human factors, and clinical and regulatory affairs
• The option to work remotely
• An engaged leadership team that believes in mentoring and growing employees’ careers
• Supportive and fun colleagues with plenty of social events to encourage people connections 
• And our employees think we are great too – check out Glassdoor to learn more!