COMPANY OVERVIEW

Zero Risk Growth (ZRG) is a B2B lead?generation agency building some of the world's most advanced AI?powered outbound systems. Recognized by OpenAI for surpassing 100B tokens used and ranked Top 10 globally by Instantly.

We partner with high?performing businesses that have validated offers and are ready to scale. Our culture is built on extreme ownership, speed, transparency, and continuous improvement.

ROLE DESCRIPTION

The Customer Success Manager owns the client relationship end?to?end, driving retention, growth, and satisfaction across a diverse B2B portfolio (business brokers, financial services, marketing agencies, SaaS/tech, and more).

You'll lead onboarding, manage launches, coordinate with fulfilment, resolve issues quickly, and deliver monthly reporting. Because many clients rely on us for outbound performance, this role requires a strong understanding of email marketing, deliverability, and outbound campaign mechanics. It's a great fit for someone who thrives in a fast?moving, high?accountability environment.

CORE RESPONSIBILITIES

Serve as the primary point of contact and bridge between clients and the service team

Drive retention, satisfaction, and account growth through proactive relationship management

Build and manage client onboarding workflows

Track performance and prepare monthly reports

Resolve client issues quickly and professionally

Identify upsell and cross?sell opportunities

Lead client meetings, presentations, and check?ins

Gather client feedback and share insights with internal teams

QUALIFICATIONS

2+ years in account management, customer success, or relationship management

2+ years in outbound email marketing

Proficiency with GoHighLevel (campaigns, automations, pipelines, reporting)

Experience using Monday.com for workflow and project coordination

Strong command of email tools for campaign setup and deliverability

Executive?level communication with founders and C?suite stakeholders

Clear written and verbal communication across email, Slack, and Google Meet

Confident virtual presentation skills

B2B account management experience, including retention, upsell, and cross?sell

Ability to execute B2B outreach strategies using GoHighLevel

WHAT'S IN IT FOR YOU:

We believe great work happens when life inside and outside of work stays in balance. You can expect:

Fully remote work with complete location flexibility

Flexible time?off structure

Competitive compensation

Performance?based bonuses

Job Type: Contract

Location: Remote

Salary Range: $80,000 - $90,000 OTE