Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.

• Our creativity allows us to imagine new possibilities for people.

• Our responsibility is to all of our stakeholders.

• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

The Communications team is responsible for telling the Airbnb story around the world. Whether it's speaking to media, hosts and guests, industry commentators, thought leaders or the wider community, the Communications team is the voice of Airbnb. The Trust Communications team is part of the Corporate Communications team at Airbnb, and is responsible for defending and promoting the company from a trust and safety standpoint.

The difference you will make:

Airbnb is seeking a Communications Specialist, Trust, to support the team and tell the Airbnb trust and safety story across the country. You must be comfortable supporting reactive and proactive communications with high-reach and visibility. You will be adept at working with journalists, handling and organizing media inquiries, developing and following processes, prioritization, and time management. You will also be comfortable working with cross-functional teams, which will include community support, community policy, public policy, legal, and more. The ideal candidate is proactive, detail-oriented, engaged, and organized, and collaborates effectively across teams.

A typical day:

• Support the Trust Communications team in trust and safety-related responses to press requests and news, and proactive communications campaigns

• Act as a point of contact for journalists on trust and safety-related press requests, utilizing relevant tools and working with teams to support Airbnb’s community and brand

• Identify opportunities to create and drive news, in support of communications goals

• Develop internal and external written materials: messaging, Q&As, briefings, reports, presentations, talking points, story pitches etc.

• Provide organizational support to the team

• Partner with cross functional team members on initiatives that help protect the business and strengthen the company’s reputation

Your expertise:

• 3+ years of relevant experience in a fast-paced, collaborative environment, including in a communications capacity

• Experience working with members of the press

• Knowledge and experience in building and executing campaigns that drive favorable press and social attention

• Excellent communication and writing skills

• Sound judgment and discretion, with the ability to maintain confidentiality

• Strong problem-solving and decision-making skills, with follow through to get things done

• Ability to prioritize and stay organized in a fast-paced environment

• Proactive self-starter with a track record of taking initiative

• Positive, resilient mindset – eager to learn, improve, and develop and uphold best practices, while staying level-headed under pressure

• Personal integrity that reflects Airbnb’s core values

Education:

Bachelor’s degree

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: CAD $40-47/hr

Benefits: Medical, Dental, Vision, 401K