Toc Toc Communications, a Marketing & Communications agency with offices in Montreal and Toronto, specializes in Pharma Brand Marketing and Communications, providing services to varied Healthcare and Pharmaceutical Clients.

We are recognized as 2025 Best Workplaces in Canada, One of the Best Workplaces in Professional Services in Canada in 2024 and 2024 Best Workplaces Managed by Women.

We are one of the top-growing companies in Canada, recognized by the Globe and Mail.

Toc Toc Culture

• Inspiring spaces: Industrial-chic lofts surrounded by art (Montreal and Toronto)
• Work-life blend: Flexible schedules, hybrid mode
• Our way of working: Excellence from strategy to execution
• Our vibe: Bold ideas, mental agility, and business-savvy teamwork

You love Communication. You have a passion for marketing projects and an interest in healthcare and the pharmaceutical industry.

If you've proven your abilities as a coordinator or marketing project manager and are eager for new challenges in account management, our agency welcomes you.

Purpose of the position
Ownership of: CLIENT / BRAND / CAMPAIGN / PROJECT / TASK

Account Managers are professionals who handle all key client marketing inputs to deliver the best results, regardless of the material developed.

They establish clear deliverables, manage client expectations, ensure that all the required approvals are met, and coordinate efficiently with internal stakeholders to make projects happen.

Responsible for the execution and management of the day-to-day workload of a brand.  Takes the lead on many of the tasks within a project to ensure smooth, timely, and accurate delivery. Has sufficient understanding of brand strategic priorities to ensure day-to-day tactical decisions support higher-level objectives.  

Responsibilities

Participates in client meetings and stay in the loop with ongoing client communications for project-related discussions. Assist in developing strategic and creative recommendations. Demonstrates a solid understanding of internal and client processes relevant to their assigned accounts and ensures compliance with them.

Develops initial estimates and oversees project budgets, costs, invoicing, etc. Ensures approved projects are executed within established timelines and budgets. Regularly evaluates project activity, identifying and flagging any issues. Applies attention to detail to guarantee error-free documents. Seeks consistency in messaging and creativity across brand projects. Possesses a profound understanding of brand guidelines, including those of competitors. Has acquired a basic understanding of PAAB guidelines and other relevant rules and regulations.

Dedicated to excellence and continuous growth, actively seeks improvement opportunities fueled by a passion for the business. Operates with integrity, taking accountability for meeting expectations, while actively seeking and acting on feedback. Contributes to cultivating an agency culture emphasizing strong client partnerships, operational excellence, commitment, respect, and teamwork. Collaborates to maintain consistently high-quality work.

Key competencies

• Bachelor’s degree in marketing/communications/science or related (essential)
• 3 to 5 years of experience in agency;
• Exhibits strong written, communication and persuasion skills;
• Multitasking and priority-setting ability and ability to work under pressure; in a fast-paced, evolving and growing environment;
• Demonstrates project management skills;
• Works in a well-organized manner;
• Demonstrates problem-solving ability;
• Demonstrates financial acumen;
• Exhibits strong service orientation;
• Shows a desire to learn a deeper level of the business;
• Self-motivated, with a positive attitude;
• Shows rigor – attention to detail and accuracy;
• Knowledge of MS Office suite;
• Good interpersonal skills;
• Great interest in the Healthcare and Pharmaceutical sector;
• Curiosity in areas such as marketing, communications, technology & human behaviour.

Unlock your potential and showcase your skills while thriving in a dynamic company.
Join our team for opportunities to demonstrate your expertise and foster professional growth.

Only candidates selected for an interview will be contacted.