Job Description

AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America's largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit: http://www.ampmservice.com/

What We Offer

• A causal, fun, professional and culturally diverse work environment
• Training & growth opportunities
• Competitive salary & benefits package
• And much more...

We are currently looking for a full-time C-Store POS Helpdesk Representative to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.

Position Summary

The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation

Main Responsibilities

• Provide superior customer service and professional phone etiquette
• Provide swift problem identification and resolution
• Support multiple software solutions
• Provide diligent customer follow up
• Troubleshoot a variety of systems over the phone via remote desktop application
• Provide quality assurance through hardware staging activities
• Execute any and all duties pertaining to sales related activities
• Provide training of POS software remotely and on-site (as requested)

Qualifications

• Minimum of 2 years customer service experience
• Minimum of 2 years tech support experience
• Working knowledge of networking and mobile devices
• Excellent command of English, both verbal and written
• Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality
• Ability to learn and understand proprietary POS software systems quickly
• Ability to work effectively independently and in a team environment
• Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience
• Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset
• Knowledge of support payment devices is an asset
• Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset
• Windows OS, SQL certification or equivalent experience is an asset

The successful candidate will be required to complete a background check prior to commencing work.

If you are interested in joining our team, please e-mail your resume and cover letter.

Company Description

AM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

AM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS solutions.