Client Experience Expert

Gee Beauty Toronto Is Growing!

Gee Beauty is a multigenerational beauty brand founded by the Gee women - with 2 studio locations in Toronto and Miami offering result-driven beauty treatments and world-renown skincare, wellness, and lifestyle brands. A digital destination at geebeauty.com shares tried-and-trusted, expert beauty advice and the best of beauty from around the world.

Gee Beauty offers a modern lifestyle-beauty experience with an exceptional level of personalized service, care and attention. With 19 years of experience (and recognition as one of the best beauty destinations in North America from Allure, and Vogue), and a modern approach to beauty and wellness, Gee Beauty has built a trusted connection with its clients, fans and friends of the brand.

We are looking for a full-time Client Service Specialist to join our incredible team!

WHAT YOU'LL DO:

• Energetically greet and welcome clients into the studio
• Communicate with clients in person, over the phone and through email to schedule appointments and recommend product and services
• Be a knowledgeable resource of all Gee Beauty services and products to our clients
• Work with clients and service providers to reschedule appointments promptly
• Ensure schedule is optimized and fully booked
• Ensure client consent forms are completed
• Process payments and rebook services
• Assist service providers in preparing rooms and stations in-between clients
• Deliver professional, exceptional service
• Apply and sell Gee Beauty makeup through education and experience

WHO YOU ARE:

• You are passionate about beauty and the positive impact you can have on our clients­­­­-
• You are a confident speaker, a strong communicator and listener
• You are detailed-oriented and take pride in your work
• You are a multi-tasker and can pivot easily from one task to another, in a fast-paced environment
• You are comfortable in a high-volume environment
• You are positive and can turn a good experience into a great one
• You are a team player through and through, working collaboratively with all members of the Gee Beauty team, contributing to a healthy and happy workplace
• You are seeking professional growth
• You are punctual and respectful of our team and clients' time
• You are available to work an 8-hour day, 5 days a week, including the weekend

QUALIFICATIONS:

• 2+ years of customer service experience in a retail environment (experience in beauty, skincare or hospitality preferred)2+ years of experience with Microsoft Office
• Experience with scheduling software and POS systems is an asset
• Fluent in English

WHAT WE OFFER:

• A competitive full-time salary
• Monthly bonus opportunities
• Continuous training and education (we love to learn!)
• Comprehensive benefits (premiums paid 100% by us!)
• 50% in-store discount on product, 20% discount on services
• 30-minute paid lunch within your 8-hour schedule
• The opportunity to work in a beautiful environment and to be part of a friendly and supportive team of experts

If this sounds like you and you want to grow with our team please submit your resume.

To learn more about our brand, follow us on Instagram @geebeauty and visit our website www.geebeauty.com

Looking forward to meeting you!

The Gee Beauty team