We are looking for an experienced, enthusiastic, relationship and task focused individual who can help support our vast array of clients and industries with drive, humour, responsibility, accountability and enthusiasm! The Account Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of digital projects according to clients needs and objectives. This role also involves working with some of our CPG brands to manage and execute contest microsite programs.

KEY RESPONSIBILITIES

• Serve as the lead point of contact for all client account management matters for assigned accounts
• Build and maintain strong, long lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing customer service and marketing consultation
• Create and deliver marketing strategy, documentation and help develop RFPs for existing and new clients
• Work with Project Managers and internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives
• Monitor and communicate daily/monthly/quarterly changes in scope throughout project lifespan to client(s) and internal teams in a timely fashion
• Work with internal teams to forecast, track and communicate to the client the key account metrics
• Negotiate contracts and close agreements to maximize profits
• Develop new business with existing clients and/or identify areas of improvement
• Prepare reports on account status to internal stakeholders
• Assist with monitoring all contest emails for assigned contest accounts; responding to all questions or inquiries in a timely manner
• Work with the Account Supervisor and Coordinator to ensure the winner verification process and contest fulfilment for assigned contest accounts runs smoothly, on time and on budget
• Be organized (ex. creating trackers) and have excellent time management skills
• Create status reports for clients with tight deadlines (typically sent on a bi-weekly basis/date set by client)
• Periodically monitor client/contest websites to ensure user flow is working and communicate if maintenance is required to upkeep the website
• Assist with the setup and monitoring of tasks for other departments that relate to contest development, design and analytics

EDUCATION & TRAINING

• Post Secondary Degree or Certificate in Digital Marketing, Business Administration, Marketing Management, Communications or related field

EXPERIENCE, SKILLS & COMPETENCIES

• Proven work experience in, Digital Marketing and/or Marketing, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Must have at least 3-5 years of experience in a Customer Service position
• Must have at least 3-5 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
• Must have at least 3 year of experience working in an Agency setting
• Prior experience delivering client-focused solutions to customer needs
• Must have strong time management, organizational and analytical skills
• Ability to foresee risks and generate mitigation plans with the appropriate stakeholders
• Must have strong communication skills (written and verbal)
• Ability to work in a multi-functional team environment with rapidly changing priorities
• Familiarity with project management tools such as Clickup, Harvest and Slack
• Proven focus on attention to detail

BENEFITS

• Currently we encourage a once a week hybrid work model with mostly remote work
• In office catered lunch for once a month company wide meeting

• Work From Home office upgrade subsidy

• Flexible Sick day policy
• Elite Sponsored Health & Wellness Plan which includes perks like:
• Health Spend Account
• Employee Assistance Program
• Travel Insurance
• Elite Sponsored Time off for the Holidays

• Flexible working hours
• In person and Virtual company social events

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.