JOB SUMMARY

We are searching for a dynamic and task-oriented individual with extensive experience in digital marketing to join us as a Digital Marketing Account Supervisor. The ideal candidate should possess a blend of drive, humor, responsibility, accountability, and enthusiasm. The primary role of the Account Supervisor will involve overseeing client accounts, ensuring client satisfaction, and facilitating the successful delivery of digital projects aligned with client objectives.

KEY RESPONSIBILITIES

• Act as the primary point of contact for all client account management issues
• Cultivate and manage enduring client relationships
• Establish trusted advisor relationships with key clients, stakeholders, and executives, offering marketing consultation and customer service
• Formulate and execute marketing strategies, documentation, and assist in developing RFP responses for existing and prospective clients
• Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements
• Monitor and promptly communicate changes in project scope on a daily/monthly/quarterly basis to clients and internal teams
• Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients
• Engage in contract negotiations and finalize agreements to optimize profitability
• Identify opportunities for business growth with existing clients and propose enhancements
• Generate reports on account status for internal stakeholders
• Assist in handling challenging client requests or escalating issues as necessary

EDUCATION & TRAINING

• Bachelor's Degree or Certification in Digital Marketing, Business Administration, Marketing Management, Communications, or a related field

EXPERIENCE, SKILLS & COMPETENCIES

• Proven background in Digital Marketing and/or Marketing as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
• 3-5 years of Client Service experience
• 3-5 years of Digital Marketing experience, encompassing Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, and Strategic Planning
• Proficiency in communicating, presenting, and influencing stakeholders across all organizational levels, including executives
• At least 3 years of experience in an Agency environment
• Demonstrated history of delivering customer-focused solutions
• Strong time management, organizational, and analytical skills
• Ability to anticipate risks and devise mitigation plans with the relevant stakeholders
• Excellent written and verbal communication skills
• Capable of working in a diverse team setting with rapidly changing priorities
• Familiarity with project management tools
• Keen attention to detail

BENEFITS

• Currently we encourage a once a week hybrid work model with mostly remote work
• In office catered lunch for once a month company wide meeting

• Work From Home office upgrade subsidy

• Flexible Sick day policy
• Elite Sponsored Health & Wellness Plan which includes perks like:
• Health Spend Account
• Employee Assistance Program
• Travel Insurance
• Elite Sponsored Time off for the Holidays

• Flexible working hours
• In person and Virtual company social events

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.