AMBULANCE COMMUNICATIONS CENTRE - OPERATIONS MANAGER

Ambulance Communications Centre

Job Posting: Non-Union 2024-324

Temporary Full-Time (October 2024 to approximately October 2025)

This position is located in Parry Sound, Ontario in the heart of Cottage Country.

ABOUT THE ORGANIZATION

Located on the coast of beautiful Georgian Bay, our facility boasts the best that both nature and technology can offer. We work in one of Canada's most modern health care facilities and live in one of the country's top outdoor adventure destinations. You can get from desk to dock in 10 minutes!

West Parry Sound Health Centre (WPSHC) has always employed an innovative planning approach aimed at integrating services. Faced with the challenges of rural care delivery, WPSHC has partnered in regional alliances and created internal programming solutions that have benefited patient care and improved services throughout the catchment area.

Today our uniquely integrated health care organization includes Lakeland Long Term Care, six Nurse Practitioner Led Clinics delivering care to rural communities, management of District ambulance services and dispatch, and a full range of in-patient and out-patient programs associated with a 90-bed acute care hospital.

WPSHC's innovative approach to integration has benefited the community through more seamless local delivery of services, improved access to primary care, a wider understanding of local needs and the ability to respond as these needs continue to evolve. Additionally, these initiatives have resulted in cost savings through co-location and improved 'point-of-service' for clients.

For more information on WPSHC, please visit our website. For more information about careers at WPSHC please visit https://wpshc.com/embracebalance/

ABOUT THE OPPORTUNITY

We are currently looking for an Operations Manager to join our interdisciplinary team of skilled professionals. Reporting to the Manager of Ambulance Communications, the incumbent is responsible for planning, managing, and coordinating the day-to-day operations of the Ambulance Communications Service (ACS). In addition, the Operations Manager will provide program support to the ACS Manager (and act for the ACS Manager during absences) to ensure the operation and maintenance of an effective, cost-efficient, quality ambulance and fire communications service.

ABOUT THE BENEFITS

In return for your dedication, you will be rewarded with a competitive salary range of $82,000 to $96,000 annually, based on experience. In addition, you can look forward to the following array of benefits:

• Membership in Hospitals of Ontario Pension Plan (HOOPP)
• 4 % vacation pay and 13% pay in lieu of fringe benefits (9% if enrolled in HOOPP)
• Bursary funding and paid time for education and professional development
• Wellness program, including an onsite gym

Best of all, you will be welcomed into a supportive interdisciplinary team environment that will allow you to develop a wide breadth of skills. This is an opportunity to grow in an established and highly respected organization, using your experience and skills to inspire a direct and positive impact on the community.

Primary Responsibilities:

• Managing and providing administrative direction to staff;
• Ensuring adherence to policies and procedures;
• Ensuring that the ACS is sufficiently staffed and that all critical equipment is operational to deliver and maintain service delivery;
• Monitoring call processing activities, resource availability, response time and adherence to accepted/established deployment plans;
• Managing the preparation and delivery of local training and orientation programs to staff;
• Ensuring management support that includes duty officer responsibilities on a 24 hour/7 day a week basis;
• Scheduling shift and duty assignments in accordance with the collective agreement;
• Acting for the Manager during absences, assuming responsibility for ACS operations;
• Adhering to, prioritizing and enforcing a healthy and safe work environment.

MORE ABOUT YOU

To qualify for the role, you will need to have:

• High School Diploma;
• Completion of MOHLTC Core Training/Entry to Practice or equivalent;
• Minimum of 5 years dispatch experience in a Communications Centre;
• Current certification in First Aid and CPR;
• Must be eligible to work in Ontario under the Ambulance Act;
• Valid Class G driver's license;
• Strong knowledge of the Emergency Health Services and telecommunications systems;
• Demonstrated management and organizational skills;
• Technical knowledge of communications system operations;
• Current knowledge of Emergency Health Services operations;
• Current knowledge of emergency and casualty care practices and procedures;
• Demonstrated ability to provide leadership during emergency and disaster situations;
• Demonstrated communication skills with staff and other agencies/community;
• Proven ability to adhere to safe work practices;
• An understanding of the internal responsibility system (OH&S Act).

The ideal candidate's work will exemplify WPSHC's core values: compassion, accountability, rights and responsibilities, excellence, and safety.

West Parry Sound Health Centre is committed to providing accommodations throughout the recruitment and selection process to applicants with disabilities to ensure equal participation. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes.

Personal information submitted will be used for the purpose of this competition only.

Please be advised the WPSHC property is smoke-free.

Don't miss this opportunity to expand your skills in a collaborative working environment - Apply Now!

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