Senior Advisor, Communications and External Relations

Dartmouth, Nova Scotia (Hybrid)

At Emergency Medical Care Inc. (EMC), a wholly-owned subsidiary of Medavie Health Services, they are dedicated to making a difference in people's lives by delivering exceptional pre-hospital care and Telehealth services in Nova Scotia. By joining a team of over 1,400 committed professionals, including paramedics, nurses, medical communication officers, and support staff, you can play a critical role in ensuring their patients receive the highest quality care and contribute to keeping our communities safe.

Hawthorne Recruitment is pleased to be seeking on their behalf, a dynamic and strategic Senior Advisor, Communications and External Relations to lead impactful communication initiatives. Reporting to the Senior Manager, Communications and Public Affairs, you will drive external communications and public relations strategies, focusing on building trust and enhancing EMC's community presence.

In this role, you will:

• Lead the development and delivery of external communications strategies and tactics in support of EMC business objectives.
• Deliver and report on community engagement and impact activities.
• Oversee writing and editing content for communications channels, including (but not limited to) external communications (key messages, news releases, speaking remarks, Q&As, social media, etc.), and liaise directly with internal and external business partners to obtain relevant details and input.
• Work collaboratively with Medavie and EMC communications colleagues to manage brand and reputation, creating a steady stream of relevant content suitable for target audiences.
• Provide advice and support in counseling business partners on strategic communication strategies.
• Deliver and evolve the environment, social, and governance strategy and program.
• Manage and grow community engagement, strengthening EMC's reputation in the communities it serves.
• Develop and report on key performance indicators for communications and audience engagement activities.
• Recommend and lead best practices for communicating organizational change and innovation initiatives to key partners and the public.
• Ensure external communication messages are consistent with internal messages and that the communications strategies are complementary.
• Develop and deliver effective communication strategies to support business initiatives and other operational announcements; create relevant materials and liaise directly with internal and external business partners.
• Support design and translation requirements for communications and external relations needs, working with creative services and translation teams.
• Manage day-to-day communications and external relations activities.
• Provide support for issues and crisis communications, including on-call coverage.

The ideal candidate will possess:

• A minimum of 7-10 years of progressive experience in a strategic communications role and a post-secondary education in Communications or Public Relations.
• Proven delivery of communications and audience engagement strategies in a fast-paced environment with tight timelines.
• Experience in developing and implementing community engagement strategies for a variety of audiences.
• Demonstrated ability to advise senior leaders and create approaches that address business demands and needs.
• Ability to support highly confidential and sensitive subjects or issues in a professional manner.
• A team player with a focus on supporting colleagues, trying new approaches, and delivering results.
• Exceptional written communication skills, including editing, proofreading, and attention to detail.
• A storyteller with the ability to take complex information and distill it into digestible, engaging, and informative pieces for employees; ability to modify writing tone and voice.
• Solid time management skills, with the ability to balance multiple priorities and produce materials to meet tight deadlines.
• Strong interpersonal, project management, and relationship-building skills with an ability to work with multi-partner teams in a fast-paced environment, across locations and operating companies; responds to requests quickly and professionally.
• A self-starter and problem-solver who works well independently and as part of a geographically dispersed, virtual team.
• Flexibility to work outside of normal hours and openness to occasional travel.
• Bilingualism (French and English) is considered an asset but is not required for this position.

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By joining EMC, you will play a vital role in shaping our communications approach, helping us make a positive impact on the communities we serve. If you are a strategic thinker passionate about communications and public relations, we encourage you to apply for this exciting opportunity.