Position Title: Communications Coordinator

Reports To: Communications Manager

Start date: December 2024

Hours: 35 hours/week

Duration of contract: December 2024 to March 31, 2025

Hourly Rate: $31.31 - $32.41

Location: Hybrid - 255 Ranee Ave. / Various NYCH locations / Working remotely

WHO WE ARE

(NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.

POSITION SUMMARY

The Communications Coordinator leads the implementation of NYCH's communications plan, including social media initiatives, internal and external communications, development of collateral material, and media relations. This position ensures consistent, high-quality communications across the organization, supporting the goals of raising NYCH's profile, and increasing the engagement of various stakeholder groups in the work of the organization.

Main Responsibilities

• Report on initiative progress, including analysis and recommendations for improvement.
• Ensure communications policies and procedures comply with legislation and best practices regarding privacy, accessibility, and technology.
• Collaborate with the supervisor to develop strategies, policies, and guidelines for internal and external communications.
• Utilize insight tools to track NYCH's online presence effectively.
• Review the communications plan and content calendar with the supervisor to measure progress and adapt strategies for optimal results.
• Monitor internal and external communications to ensure consistent use of logos and messaging, communicating changes and updates to management and staff.
• Lead the design of all branded materials, including promotional and informational collateral, iconography, and reports, ensuring a consistent visual style.
• Coordinate content development and approval from staff, volunteers, and other contributors.
• Update social media sites, blogs, and the NYCH newsletter in a timely manner, developing (designing and writing) content and curating/editing contributions from the staff, volunteers, and clients.
• Support the creation and launch of new websites, including design, content creation, and maintenance.
• Research and identify new social media tools, trends, and issues, making recommendations for upgrades and implementation.
• Support the online Community of Practice on JourneystoActiveCitizenship.ca.
• Update templates for flyers and printed materials, ensuring consistent use by staff.
• Assist staff with basic support and troubleshooting of web-based solutions and other communication tools.
• Maintain and update communications files (photos, promotional documents, news items, etc.).
• Produce and submit reports to the supervisor, management, and board as .
• Track and submit invoices, expense claims, receipts, attendance records, and travel claims promptly.
• Support event planning teams in developing and implementing outreach and promotional strategies.
• Train and supervise placement students and volunteers.
• Participate in NYCH and project/team meetings and training sessions as .
• Provide support in project reporting and evaluation activities, including producing statistical, narrative, and evaluation reports.

Required Qualifications :

Education

• Degree in Communications, Marketing, Public Relations, or a related field: A bachelor's degree in one of these areas is typically preferred, though equivalent work experience in communications may also be considered.

Experience and Skills

• Minimum of two years' experience in a mid-level communications position, preferably at least one within a non-profit setting, or an equivalent combination of education and experience in the non-profit sector.
• Demonstrated experience in developing and coordinating traditional and social media, as well as web-based communications campaigns.
• Ability to frame and communicate clear, concise, and accurate reports, plans, proposals, presentations, and stories to highlight community impact.
• Develop copy for various online and hard copy uses, including NYCH's website, social media platforms, presentations, staff training, and procedures.
• Ability to clearly and effectively communicate NYCH's key messages to different stakeholder groups; support staff and volunteers in effective communication, and constructively deliver and receive critical feedback.
• Ability to engage online and through traditional media to raise NYCH's profile, highlight events, accomplishments, and key issues.
• Ability to develop and design online and print collateral effectively and appropriately, utilizing NYCH's brand.
• Proficiency in using computers, laptops, photocopiers, smartphones, projectors, printers, and audio/video equipment, as well as proficiency in software (e.g., MS Office, Adobe Premiere Pro, Audition, Illustrator, Publisher, InDesign) and content management systems (WordPress, Squarespace; some HTML and CSS).
• Knowledge of social media platforms and tools (e.g., Twitter, Instagram, Canva, Hootsuite, Later).
• Strong understanding of social media analytics to measure engagement and impact, utilizing insights to refine content strategies and enhance NYCH's online presence.
• Experience with website building platforms (e.g., Squarespace, WordPress, Wix).
• Demonstrated ability to plan, produce, and edit engaging podcasts and video content for online platforms, amplifying NYCH's mission and stories. Familiarity with podcasting software (e.g., Audition, Audacity) and video editing tools (e.g., Adobe Premiere Pro).
• Strong understanding of the common challenges and barriers facing newcomers to Canada related to immigration and the settlement process, as well as the assets and strengths they bring.
• Demonstrated interest and experience in civic engagement, community development, and collective action.
• Commitment to Anti-Racism and Anti-Oppression (ARAO) principles with experience integrating these practices into communications to ensure inclusivity and equity.

Other Requirements :

• A successful clearance of criminal record verification will be when necessary for the position.
• Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment.
• Typically works regular hours Monday - Friday from 9:00 am to 5:00 pm with occasional evening / weekend work.
• Blended model - working partly on-site at NYCH locations & other community sites and partly remotely.

How To Apply

Please submit cover letter and resume by Tuesday, November 12, 2024, by 5:00 p.m. to:

Communications Coordinator - Hiring Committee

If you are not able to apply online, please drop off your cover letter and resume at our Ranee location:

255 Ranee Ave. Suites 4 & 5 Toronto, Ontario Canada M6A 2P4

North York Community House

NYCH is committed to equity and creating a respectful and inclusive workplace culture that reflects the broad diversity of communities we work with. This includes people who identify as immigrants, refugees, women, Indigenous, Black, 2SLGBTQ+ people of colour, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.

We thank all applicants for their interest but only those selected for further consideration will be contacted