OVERVIEW

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters

RESPONSIBILITIES

About the role : The Remarketing Solutions Auction Coordinator manages and coordinates the communication and relationship between GM Financial and the auction's inside sales team. The Auction Coordinator performs functions and makes sales and financial decisions directly related to the preparation and sale of remarketed vehicles. This team member is responsible for completing a wide variety of complex tasks and has direct contact with other departments and external vendors. Achieving optimal business results and department objectives in this position directly affects the financial results of the company.

• Review processes and systems to ensure all vehicles in inventory are appropriately staged for sale Nationwide
• Provide professional and positive communication to both internal and external customers which could include importers/exporters and GM dealers providing recall repairs
• Ensure all requirements are met for export eligible vehicles including vehicle condition, documentation and announcements
• Work e-mail queues according to the established service level
• Follow-up on aged inventory and escalate issues when needed
• Verify manufacturers open recalls and provide the appropriate documents to the auction or if required, ensure the repairs are completed prior to the sale of the vehicle
• Review and approve auction charges for all inventory and seek reimbursement of unapproved charges
• Ensure CDN Repo Vehicles are managed appropriately and without delay
• Review and reconcile missing proceeds and auction reports to ensure all sales information and proceeds are received for all vehicles sold
• Other duties, responsibilities and projects as assigned

QUALIFICATIONS

What makes you a dream candidate?

• Proficient in technology systems such as Excel, Word and Powerpoint (Candidates with advanced Excel skills would be preferred)
• A working knowledge of GM Financial's servicing system including Salesforce and AutoIMS preferred but not required
• Good working knowledge of the finance, auction or dealership related industry
• Excellent written and verbal communication skills
• Expert problem solving and decision-making skills
• Ability to manage and make financial decisions in relation to vehicle sales, auction charges, invoice approvals and proceeds collection
• Ability to relate to others, build relationships and constructively interact with a variety of people and situations, both internal and external to the company
• Ability to analyze, judge and prioritize work responsibilities to meet demanding deadlines
• Must have a track record of excellent reliability, dependability and ownership skills
• Ability to be flexible and adapt well to change

Experience

• General office duties performed in a call center, auto finance, auction or dealership preferred
• Experience in providing customer service to internal and/or external customers
• High school diploma or equivalent required

What We Offer:

• Excellent Health, Vision and Dental Benefits
• Company Match program for RRSP contributions
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code
• Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities
• Hybrid work schedule offered; ability to work a portion of your week from home
• Access to free parking

#LI-Hybrid #LI-AV1