DESCRIPTION

Highlights of the job

We are hiring one full-time, temporary (up to 11 months) Senior Advisor, Communications position working out of our Rossdale location in Edmonton, AB. This position reports to the Manager, Communications.

Our Operational Communications team in EPCOR's Water Services business unit is looking for a team player who brings experience in planning for and managing issues and whose approach demonstrates that they know what resonates with diverse audiences. This role develops strategic communications that help people make sense of their utilities and deliver an exceptional customer experience, enhancing the organization's reputation and culture.

A strong writer, the right fit has a track record of collaboration and continuous improvement and thrives in an environment where they are pivoting between projects and assignments.

WHAT YOU'D BE RESPONSIBLE FOR

• Developing and leading the execution of communication plans for business priorities and initiatives, calling on skills in the following areas: client consultation, writing, editing, marketing, budgeting and evaluation.
• Delivering proactive communication strategies that strengthen our brand and keep customers informed about operational activities and programs.
• Driving positive customer outcomes through sound processes and impactful communications using various channels, from social media to our website.
• Making recommendations that help mitigate customer escalations and directly engaging with customers.
• Developing proactive issues management strategies and ensuring timely communications support in response to emerging issues, incidents or crises.
• Developing communications in support of our business unit's rate applications and progress updates to our regulator.
• Writing project briefs and coordinating design projects, while understanding EPCOR's brand standards and applying them appropriately to all communications.
• Managing relationships with external suppliers, vendors and contractors, including research groups, events management companies and other consultants, as necessary.
• Acting as an on-call, after-hours media contact on a rotating basis with other senior communicators.
• Demonstrating a high-performance, high-discipline, safe, accountable and easy-to-do-business-with manner of working.

WHAT'S REQUIRED TO BE SUCCESSFUL

• Bachelor's degree with preference to an education in Public Relations, Communications or Marketing from a recognized post-secondary institution. A Bachelor's degree in business or liberal arts education, combined with relevant work experience would be considered.
• 4-6 years of experience delivering effective, measurable communications across a range of communications channels, including digital/social media.
• Experience in developing customer communications materials and presentations.
• Experience in issues management, including media relations and emergency communications.
• Excellent research, writing and editing skills across print and digital channels.
• Adheres to high editorial standards.
• Proven project management and communication planning skills, including a high degree of comfort in a fast-paced environment where priorities can shift.
• Strong collaboration and relationship building skills with the ability to work with employees at all levels of the organization to recommend appropriate communications channels and messaging.
• Ability to envision the big picture, linking business goals/priorities and company positions to their work.
• Understanding of the utility industry and regulated businesses are assets.
• Experience working with Microsoft Office Suite applications, SharePoint and social media and web analytics programs.

You are a team player who shares information and expertise with others to enable them to accomplish group goals, and seeks opportunities to contribute to the knowledge and success of the team. You are an engaging, respected and credible professional, able to establish and maintain value-added relationships with senior leaders, colleagues and your own client groups.

Other important facts about this job

Jurisdiction: CSU52

Class: P2

Wage: Starting at $50.95 per hour. Final Wage and Step will be determined at the time of selection and are based on a combination of factors as outlined in the CA that may be found online.

Hours of work: 40 hours per week

Application deadline: December 11, 2024

EPCOR employees: please ensure that you are using your ?@epcor.com? email address.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.