Passionate about providing excellent customer service? Would you love to work in the sports industry?

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service and Account Specialist. The ideal candidate will have excellent communication skills in both English and French, both written and verbal, as well as a strong ability to multitask. Responsibilities will include managing soccer team and club accounts, providing quotes, processing orders, coordinating with production and ensuring customer satisfaction. The successful candidate will have a positive attitude, be detail-oriented, highly organized, efficient, have experience in customer service or account management and have a natural ability to build strong relationships with clients.

KEY RESPONSIBILITIES:

• Provide quotations and manage customer accounts while ensuring their satisfaction with our services and products
• Process orders and ensure they are delivered in a timely manner
• Collaborate with internal teams to ensure customer orders are fulfilled and needs are met
• Respond to customer inquiries and resolve issues
• Identify opportunities to improve customer experience and drive customer loyalty
• Develop and maintain relationships with key customers
• Process and enter all order in our software system
• Provide regular reports on customer satisfaction and account activity

QUALIFICATIONS:

• University degree (Bachelor's degree) in sales, administration, marketing or other relevant field
• 2+ years of experience in customer service or account management
• Excellent communication skills in both English and French, both written and verbal
• Highly organized and efficient
• Great interpersonal skills and a passion for customer satisfaction
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office
• Basic knowledge and passion for sports, particularly in the clothing and equipment industry (an asset)

If you are a results-driven individual with a passion for providing exceptional customer service and are interested in joining a dynamic team in the sports industry, please submit your resume for consideration.