Director of Communications- People and Culture

Job Type: Full Time, Hybrid

Location: Toronto

Reporting to: VP of People and Culture

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 700 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're a group of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path, he followed his heart and in doing so, he built a company that helps others follow theirs.

If you're passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

The newly created role of Director of Communication (Global) plays a key role in shaping the company's internal messaging to ensure clarity, consistency and alignment with business objectives while keeping employees well-informed and engaged. Reporting to the VP of People & Culture and working closely with several key leaders across the company , this role will be responsible for leading internal communications initiatives, crafting and executing strategic communication plans, and driving employee engagement initiatives. This role will be a sole contributor as part of a global People & Culture team, with room to grow, adapt and create an exciting internal communication framework and deliver on that vision.

Key Responsibilities :

• Intranet & Corporate communications
• Provide content and govern the company intranet. Ensure the intranet is up-to-date, user-friendly, and informative.
• Collaborate with IT and other departments to maintain and improve intranet functionality.
• Establish and maintain the format for SharePoint sites, ensuring consistency and ease of use across all SharePoint sites.
• Source and curate content for the company newsletter, providing business updates on a global scale. Ensure timely and engaging delivery of the newsletter to all employees.
• Facilitate smooth execution of town hall events, including logistics and communication.

• Employee Engagement & Town Halls
• Collaborate with People & Culture to design and administer company engagement surveys. Support in the analysis of survey results and report metrics to leadership.
• Assist with action plans based on survey feedback to enhance employee engagement.
• Assist P&C team in people announcements and other global messaging.
• Organize and run company town halls. Coordinate with various departments to gather relevant information and updates.
• Driving down silos through effective global communications that take into account cultural norms in each jurisdiction.

• Recognition and Awareness Communication
• Create and manage communication around internal dates of recognition and awareness.
• In collaboration with P&C, ensure timely and engaging announcements for events such as employee appreciation days, cultural awareness months, and other significant dates.

• Other
• Establish and maintain channels for employee feedback and suggestions.
• Create content and administer the career site to ensure an engaging front facing platform to attract new Goway Family members!
• Establish key performance indicators for communication initiatives and use data-driven insights to refine and optimize communication approach and effectiveness.
• Perform other duties as assigned to support communications programs and ad-hoc projects that align with corporate objectives.

About you!

• A deep understanding of organizational culture and best practices in global internal communications
• Adept organizational skills, with superior ability to manage up and down, while driving business outcomes to meet and exceed deadlines
• Demonstrated track record in designing and implementing employee engagement initiatives, including survey administration and follow-up
• Superior written and verbal communication skills with an ability to convey complex information clearly
• Experience working in multinational/multilingual and diverse cultural settings
• Proven experience developing and executing internal communication strategies in corporate environments
• Experience managing intranet content (especially SharePoint) and producing engaging company newsletters
• Proven ability to develop and execute strategic communication plans that align with business goals
• Strong organizational skills to manage multiple initiatives and projects simultaneously
• Proficiency in setting and tracking KPIs, and using data-driven insights to refine communication strategies
• Strong relationship-building skills and the ability to work collaboratively with diverse teams
• Familiarity with content management systems (especially SharePoint) and other digital communication tools.
• Tenacious, engaging and driven individual looking for a supporting environment that values a sense of humor!

Required Skills and Qualifications:

• A Bachelor's degree in Communications, Public Relations, Business Marketing, or a related field is highly regarded.
• Certifications in corporate or internal communications, public relations, or related areas are advantageous.
• Microsoft 365 suite of products.

The Goway Advantage:

We're more than just a company-we're a team that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary vacationers, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added incentives, and we believe in taking care of our team with paid personal days, work-from-home days, and your birthday off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in your industry. Our comprehensive health benefits package also ensures you're well-supported, and we offer opportunities for discounted worldwide travel!

You'll also have the chance to grow within the company, working with xdiverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today!

*All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.