Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

Plusgrade is seeking an experienced and driven Senior Product Manager to lead the development and execution of our AI product strategy within a key product area. This role will be critical in shaping the future of Plusgrade's AI capabilities, with a focus on evolving the initial product into a sophisticated AI-powered solution.

WHAT YOU WILL BE DOING:

Product Strategy and Planning:
Define, write, and drive alignment on the 3 year plan for one or more AI-driven solutions
Create operational plans / roadmaps for milestones and resourcing
Partner with data science teams, product teams, and sales and marketing teams for continuous evolution toward autonomous decision-making

Stakeholder Management:

Effectively collaborate with a wide range of stakeholders, including Product, Engineering, Data Science, Legal/Policy, Sales, and Marketing, to ensure alignment on plans

Customer Focus:

Understand customer and consumer needs and opportunities, and identify how the AI-driven solution(s) can address those needs and opportunities
Ensure the solution meets customer needs, leading in communication with customers to ensure customers can achieve benefits from the solution

Documentation and Decision-Making:

Utilize written docs to drive decisions, ensuring clarity, transparency, and alignment across teams
Create and maintain comprehensive product documentation, including product plans, requirements documents, and progress reports

External Analysis:

Stay informed about opportunities in applied AI from news, academia, and other industries that could advance our solutions' performance
Identify and assess potential threats to the AI-driven solution, including competitive pressures, technological advancements, and changing customer needs, and incorporate into product planning

YOU ARE SOMEONE WITH:

5+ years of experience in product management, with a proven track record of success in defining and launching successful products in complex technology environments.
Strong understanding of AI concepts and technologies is a plus, but not required.
Experience working with and managing cross-functional teams, including Product, Engineering, Data Science, and Marketing.
Excellent written and verbal communication skills, with the ability to create clear and concise documentation to drive decisions.
Strong customer focus and ability to translate customer needs into product requirements.
Experience in travel or loyalty is not required.

WHAT YOU'LL LOVE ABOUT US:

RRSP/401(k) Matching
Comprehensive Health Plans
Flexible Paid Time Off
Travel Experience Credit
Annual Wellness Credit
Team Events and Monthly Lunches
Home Office/Commuter Credit
Work From Anywhere Program
Parental Leave Top Up
Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

Recruiter Phone Interview

Hiring Manager Interview

Take-home Assessment (if applicable)

Team Interview