The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Events & Programming Department is looking for a dedicated Event Experience Lead to join the team.

Position Responsibilities

Administrative Duties:

• Regular communication and coordination with the Event Supervisor.
• Estimating and scheduling Guest Services and security personnel.
• Preparing incident and medical reports, supporting emergency response and contingency planning.
• Managing post-event follow-ups including invoice tracking and entry/collection of event-related information.

Guest Experience Development

• Collaborating with the Event Supervisor and Event Marketing teams to enhance and implement the Guest Experience initiative.

Guest Services Lead On Event Day

• Serving as the Guest Services Lead for smaller-scale events and supporting the Event Supervisor during larger events.
• Coordinating the Guest Services team, assigning positions, providing in-event support, and conducting post-event debriefs, including submission of incident and medical reports.

Onboarding And Training Of Casual Staff

• Assisting with the onboarding process for new Guest Services staff and delivering ongoing training for both new and returning team members.
• Ensuring completion of all mandatory City of Grande Prairie training and adherence to policies.

Event Day Support

• Assisting with various event day tasks such as signage placement, managing credentials, vendor/contractor check-ins, reviewing venue layouts, and ensuring compliance with AGLC policies.

Qualifications

• High School Diploma or Equivalent
• Pro-Serve, First Aid, Criminal Record Check
• Certificate or diploma in staff management
• 2 or more years of customer service, staff management, and emergency response planning.

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Salary range $29.88 - $38.65 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting will be open until a suitable candidate(s) is/are found.
• This posting may be used to fill future vacancies in this position.
• This posting may be used to fill more than one position.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.