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  • Manage all assigned files to ensure documentation and contract compliance in relation to billing, room attrition and catering minimums
  • Act as a key point person between the client and the hotel by producing accurate and detailed banquet event orders, floor plans and group cover sheets
  • Provide creative enhancement options for each event to maximize revenue and customer satisfaction
  • Be innovative to make each function, regardless of the size, a unique and extraordinary experience
  • Nurture and grow client relationships to provide seamless execution, extraordinary results and repeat business
  • Be a touch point during the functions, ensuring complete customer satisfaction
  • Work with the Chef to ensure catering menus are up to date and in line with Renaissance brand standards while maximizing the hotel's food and beverage revenues
  • Willingness and ability to change and adapt on the fly as business dictates
  • Build and maintain strong working relationships with fellow ambassadors as well as with hotel's contracted services and suppliers including audio visual companies, florists, event planners and décor companies
  • Ensure accurate forecasting of group revenue through CITY and weekly revenue calls, to assist with hotel's revenue maximization
  • Act as a guide through the entire function process; from contract signing to the end of the function
  • Create strategies that drive revenue, increase efficiencies and reduce costs
  • Proficient time management, attention to detail and organizational skills
  • Be enthusiastic, self-motivated and a team player
  • Maintain a positive & professional demeanor at all times

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