Position at FloForm Countertops

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

The Marketing and Sales Support Coordinator will be responsible for the planning, coordinating and controlling the activities of the big box stores Customer Service team to maintain and enhance the customer experience, while meeting the organizational and operational objectives.

Desired Skills & Experience:

  • Bachelor's degree in Business Administration or a related filed preferred
  • 2 - 5 years Supervisory/Management experience
  • 5-10 years customer service experience
  • Experience in similar industry with product knowledge
  • Intermediate mathematical skills, with a solid understanding of fractions and measurements
  • Able to provide a clear Criminal Record Check and Driver's Abstract
  • Proficient computer skills with experience using Microsoft Office products
  • Experience with CRM systems
  • Ability to solve problems and challenging situations with diplomacy and respect as they arise
  • Strong communication and organizational skills

Duties and Responsibilities:

  • Manages, coaches/trains and motivates the customer service representative (CSR) team to ensure efficiency, with a keen focus on meeting all prescribed timelines.
  • Achieves customer service objectives by contributing customer service information and recommendations to the Director of National Accounts; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing departmental audits and reports; determining system improvements; implementing change and maintaining customer service records.
  • Improves customer service quality by maintaining contact with customers and observing their needs. Evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Handles escalated customer complaints and concerns, investigates root cause and resolves issues.
  • Owning the relationship with the PSC.
  • Continually looking to upgrade your skills and knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Co-ordinates all service activities, including updating Moraware records, looking for ways we can improve.
  • Ensuring that Instore Sales Collaterals are in place; coordinating the ordering and installation of store displays; and other activities that support the merchandising of our countertop programs.

FLOFORM is proud to offer the successful candidate:

  • Wage starting at $25-28 per hour depending on experience
  • Medical and dental benefits
  • Paid sick days
  • RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: ?To consistently provide our customers the best countertop purchasing experience available.?

Should this opportunity be of interest to you, contact us today!!!

TOLL FREE 1 844 291 9232 or submit a resume at

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at

We are an Equal Opportunity Employer.

Additional Information

Abbotsford, British Columbia, Canada
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