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Job Description :

SPECIALIST, MARKETING & CUSTOMER EXPERIENCE

Marketing & Customer Experience

Richmond

15-month Term Certain

We're proud to be one of the largest ferry operators in the world and for 60 years, we have been dedicated to providing safe and efficient travel to our customers and we are looking for a key member of our marketing team to support our continued growth.

As a Marketing Specialist, you will support the strategic development, implementation, and optimization of programs and initiatives that deliver a best-in-class customer experience at all touchpoints. Responsibilities include market research, data analysis, customer journey audits, development of project briefs including marketing and communication materials related to customer experience projects, coordination of BC Ferries community investment program, coordinating activity related to BC Ferries community partnerships, supporting the Customer Experience Managers with the administration of the annual budget, static and digital wayfinding and signage development and distribution.

You have excellent written, oral and social interpersonal skills across multiple audiences. You are a creative, self-motivated, and detailed oriented professional, working well under deadlines. You have knowledge of MS Office, Adobe Suite, and InDesign, and experience with digital marketing with SEO, SEM, and digital display advertising.

Join us!

February 01, 2024.

Additional information

This is a regular full-time position with a salary range of $64,300 to $80,400 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education, and performance related to this role. Travel is required.

"We connect communities and customers to the people and places important in their lives

At BC Ferries, our employees are our most important assets in delivering on our commitment to customer safety, service and satisfaction. BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.

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