Date Posted: 01/22/2024
Req ID: 35724
Faculty/Division: UofT Mississauga
Department: UTM: Hospitality and Ancillary Services
Campus: University of Toronto Mississauga (UTM)
Working largely independently as part of the senior departmental management team, and under the general direction of the Assistant Director, Conference and Special Events, the incumbent is responsible for managing the day-to-day operations of the Conference and Special Events office, including conference and special event activities on campus and film productions. The incumbent will manage business units responsible for all conference and special event activities on campus. The incumbent provides support to the senior departmental management team for the long-term planning, by making recommendations and implementing strategic plans determined by senior management. This position will assist with the review of existing unit operations and creation of a business plan that aligns with the strategic principles of the University of Toronto Mississauga.
This position will also support the Assistant Director as a UTM representative to external clients, including conference groups, community members, local trade organizations and many VIP visitors. The Manager, Conference and Special Events will support the Assistant Director for all film productions on site including contracts, insurance requests, communication with other departments, staffing and damage repairs.
This position will support the day-to-day sales, marketing and operations activities. This individual will assist in the development of financial plans, the development of marketing strategies and the creation of campus sales documents and communication tools. The incumbent will also oversee the booking of all campus meeting, event space and catering orders related to all internal staff and student meetings.
The incumbent will be responsible for the setting strategic direction for summer operations including the establishment of a budget that encompasses summer business revenues from key market segments and expenses relating to staffing, facilities, and other aspects of summer operations. The incumbent will also be responsible for establishing an operating plan for summer operations to deliver a high-quality summer accommodations experience by interacting with guests, by responding to escalated guest complaints and issues, and by developing contracts for groups and other short-term stays.
The incumbent will also supervise the unit employees, and have managerial authority related to human resource management, assignment of work, as well as the hiring, performance management and professional development of all staff in this area. The incumbent is also responsible for the hiring, orientation, and management of all full-time unit staff (USW) and all casual and temporary staff supporting these operations.
Acts as back up to the and Assistant Director, Conference and Special Events during their absence.
Education: University degree, preferably in business or hospitality, or equivalent combination of education and experience.
- Minimum 5 years' progressively responsible experience in high level special events conference planning and logistics
- Sales and Marketing Experience related to University facilities or business or within a Hotel or other faced paced multi-service organization serving a varied and demanding clientele.
- Business Management experience preferred.
- Experience using conference management software.
- Experience managing film shoots;
- Knowledge of protocol, diplomacy, media and an excellent understanding of the impact of public perception as it relates to the University reputation.
- Strong leadership capabilities
- Strong ability to develop and implement business plans
- Superior planning/organizing skills
- Project management and task coordination skills
- Ability to build consensus and work as a team
- Financial control and analysis skills
- Excellent interpersonal, written and oral communication skills including discretion and judgement
- Political astuteness and a knowledge of protocol and social custom
- Ability to deal with diversity of people in a calm, courteous, and effective manner
- Superior interpersonal skills-flexibility, tact, perseverance
- Demonstrated ability to provide a consistently high level of service
- Proficiency with Microsoft Office suite.
- Excellent problem-solving skills.
- Good conflict resolution skills.
- Ability to manage conflicting priorities and deadlines. Sound understanding of catering and the costing of menu items; sound understanding of the lodging industry; ability to work proactively in an academic environment and commit to the mission of UTM. Willingness to work variable hours. Demonstrated creativity and initiative; must be extremely service oriented; ability to quickly build rapport and negotiate with both internal and external University clients. Ability to create partnerships with other departments and organizations whose cooperation is vital to the success of the operation. Strategic perspective and ability to build market awareness; demonstrated ability to lead a team and invest in the success of others.
Hours of Work
Works extended hours because of increased occurrence of special events frequency, an increase in the number of customers requesting service quotations, or peak business periods such as conference season start up and shut down.
This position will also be expected to regularly work nights and weekends in the delivery of services to conference and special event clients, and may be on call to support event coordinators supporting events outside of the normal working hours.
Closing Date: 01/30/2024, 11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Pay Scale Group & Hiring Zone: PM 3 - Hiring Zone: $90,134 - $105,156 - Broadband Salary Range: $90,134 - $150,223
Job Category: Hospitality