About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Reporting to the Director of Operations, the Senior Community Manager is responsible for the overall performance of one or more communities and plays an integral role in the successful operations of each residential community. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff. All this is done with the goal of always providing resident satisfaction through the delivery of excellent service to all residents. The Senior Community Manager will uphold QuadReal's policies, mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public.
Leasing & Marketing
Oversee and participate with the Centralized Leasing team, in the full leasing process; providing training and support to teams as needed
Maintain a comprehensive and up-to-date knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided, and act as a resource inter-departmentally as a subject matter expert on the property(s)
Actively manage the renewal process and retention program with existing residents
Execute and provide input to the overall property marketing and leasing plan to meet the Key Performance Indicators (KPIs) of the property and budget
Conduct regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy
Provide feedback and recommendations to Revenue Manager and Director of Operations on rental rates, promotions, and overall market conditions with a view to maximizing revenue at the property
Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards
Oversee the Issuance of delivery notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewal
Ensure compliance with all privacy rules and regulations
Review monthly financial reports and report variances in Yardi Voyager/Orion BI
Execute day to day purchasing and contract management
Motivate, train, supervise, and coach community team members
Complete rent collection, monitor aged receivables report for delinquency and assist the Assistant Community Manager(s) with collection of delinquent rents
Supervise Maintenance Manager(s) to ensure the issuance of work orders and proper management and guidance of maintenance team members and/or service providers
Actively participate in active capital projects at the community including renovation programs
Customer Service / Resident Relations
Professionally and courteously handle all inquiries, feedback, complaints, or concerns
Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
Review Kingsley Survey results providing responses where necessary
Foster a strong customer service culture amongst all team members
Promote usage of Resident facing technology
Maintenance & Health and Safety
Actively monitor deficiencies in suites and common areas and produce work orders as required
Conduct annual, periodic and pre-move out suite inspections and coordinate maintenance required as appropriate
Ensure an adequate inventory of made ready suites.
Maintain and ensure compliance with fire safety plans and other emergency procedures.
Experience and Qualifications
Experience in Property Management, Hospitality, or other closely related industries
Experience in condo strata an asset
Experience leading teams
Post-secondary education preferred
Strong attention to detail, problem-solving, ability to multitask
Must be a self-starter with a high degree of initiative, flexibility, and professionalism
Superior ability to develop and sustain cooperating working relationships with team members, contractors, the public and residents
A passion for excellence in customer service delivery
Ability to work flexible hours
Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint)
Familiarity with smart phone and tablet technology
QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you'll know exactly what to expect.