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YWCA Metro Vancouver operates on the ancestral and unceded territories of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish) and s?l?ílw?ta??/Selilwitulh (Tsleil-Waututh) Nations. YWCA Metro Vancouver also acknowledges the unceded territories of Semiahmoo and the Stó:l? peoples, including the Katzie, Kwantlen, Kwikwetlem and Qayqayt Nations, as well as the treaty lands of the Tsawwassen Nation.

As an equity-seeking organization, the YWCA Metro Vancouver values its diverse workplace and is committed to fostering a community of inclusion and belonging. Increasing representation within our organization's workforce composition is a priority and we have taken significant and meaningful steps towards achieving this goal. Women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and people from other marginalized groups are strongly encouraged to apply.

Status: Regular Full Time

Location: 535 Hornby Street, Vancouver, BC

We are committed to fostering a positive and inclusive workplace culture. We prioritize the well-being and development of our employees, recognizing that they are the cornerstone of our success. As we continue to grow, we are seeking a talented and experienced Senior Manager, People and Workplace Equity to join our team and play a crucial role in shaping our employee relations strategy.

As Senior Manager, People and Workplace Equity you will serve as a key point of contact for managers, providing expert counsel, advice, and guidance on a wide range of employee-related issues. You will play a pivotal role in ensuring that our workplace remains inclusive and supportive, with a specific focus on accommodation and disability-related matters. This position requires a seasoned HR professional who can navigate complex situations, collaborate with others, demonstrated ability to work with and within a diverse workforce, and contribute to the overall success of our organization.

Employee Relations:

  • Foster an environment of sound people management by providing coaching and counsel to managers with regards to complex people issues, such as recruitment, succession planning, people development, conflict resolution, bullying and harassment issues, and creating a respectful workplace
  • Apply an Inclusion, Diversity, Equity and Accessibility (IDEA) and restorative lens when supporting managers and employees through challenging and conflict situations
  • Provide strategic advice and support to managers on employee relations matters, ensuring compliance with relevant laws and company policies
  • Investigate and resolve complex employee issues, grievances, and conflicts in a fair and consistent manner
  • Make recommendations with regards to appropriate disciplinary / termination action
  • Provide leadership and coach managers on employee relations issues to build capacity
  • Conduct workforce staffing reviews and analysis to encourage discussions on employee needs and planning

Accommodation and Disability Support:

  • Collaborate with managers to assess and implement reasonable accommodations and return to work programs for employees with disabilities, in compliance with medical information and applicable laws
  • Collaborate with managers and develop action plans for employees returning to work on a gradual or accommodation program
  • Oversee the accommodation process with regard to fitness for work, mental health issues and performance related issues involving illness or disability
  • Provide guidance and recommendations on disability-related issues, ensuring an inclusive and accessible workplace

Labour Management:

  • Negotiate and implement collective bargaining agreements
  • Oversee the administration and interpretation of collective agreements to ensure compliance and resolve disputes or issues that may arise
  • Resolve grievances by researching, documenting processes, participating in discussions, recommending solutions and negotiating settlements
  • Contribute towards fostering positive labour management relationships, and being responsive to employee and union needs
  • Prior to bargaining, conduct analyses of labour market trends, wage benchmarks, and industry standards to provide recommendations

Mediation and Investigations:

  • Conduct investigations into employee complaints, allegations of misconduct or behavior contrary to YWCA policies and procedures
  • Act as a mediator, as requested, to resolve and improve workplace issues

Performance Development:

  • In collaboration with the People, Culture and Strategy team, provide leadership and expertise in the development and implementation of a performance management framework which provides accountability for performance, is aligned to our strategic plan and departmental tactical plans and focuses on continuous learning and development, particularly as it relates to our Inclusion, Diversity, Equity and Accessibility Commitments
  • Collaborate with managers to address performance-related issues and implement performance improvement plans when necessary
  • Support managers in identifying development opportunities and continuously supporting employee growth and improvement

Training and Development:

  • Collaborate with People, Culture and Strategy team and Managers on training required by managers on People best practices, accommodation and disability-related topics
  • Provide ongoing education to ensure a deep understanding of HR policies and procedures
  • Stay informed about employment laws and regulations to ensure that the organization's practices align with legal requirements and convey knowledge to managers
  • Supporting with facilitating training

People and Culture Strategy

  • In collaboration with the People, Culture and Strategy team, develop and implement people strategies in support of the strategic plan and tactical plans
  • Contribute towards Inclusion, Diversity, Equity and Accessibility (IDEA); Employee Engagement, etc initiatives to support positive changes within our organization and workforce
  • Provide input/insight, leadership and coaching on change management initiatives

Collaboration and Relationship Building: (trusted advisor/coach)

  • Build strong relationships with managers, to understand their needs, challenges and successes and to foster a collaborative and consultative approach to HR
  • Engage and support mangers in creating openness and trust and fostering IDEA in their team culture.
  • Partner with the People, Culture and Strategy team to address cross-functional people issues and initiatives.
  • Coaching/advising on leadership skills - supporting development in the day to day
  • Other duties as required

What you'll need:

  • Bachelors degree in HR Management or equivalent practical experience
  • Min 7 years of progressive experience in HR, disability management, conflict resolution and labour relations within a unionized environment
  • 3+ years of proven leadership experience, with the ability to guide, coach and counsel program managers on employee related issues
  • Demonstrated experience in developing and implementing inclusive and culturally sensitive employee recommendations and strategies
  • Ability to relate and empathize with the perspectives and diversities of others
  • Exceptional interpersonal skills and a people-centred approach, enabling the cultivation of strong relationships
  • Ability to analyze problems, identify key information and issues, and effectively resolve
  • Strong communication (verbal/written) with the ability to effectively facilitate groups to achieve appropriate outcomes
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Proven ability to handle multiple projects simultaneously within tight deadlines and willingness to adapt to changing priorities and organizational needs
  • Ability to stay updated on HR trends and technology, and a commitment to continuously improving and innovating HR practices
  • Willingness to travel to programs
  • Thorough knowledge of current HR best practices and employment laws and legislation
  • A valid clear criminal record check (including working with vulnerable populations) is required
  • The YWCA Metro Vancouver's COVID-19 vaccination policy is currently suspended and as a result, vaccination is not required at this time. Should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties

What we offer: We offer our eligible employees the following benefits as part of their total compensation package:

  • Extended medical and dental benefits
  • A defined benefit pension plan
  • Flexible working arrangements
  • Employee Family Assistance Program, a confidential, voluntary support service for employees and eligible family members
  • free membership to our Health
  • Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

Pay: $79,129 annually (35hrs/wk)

  • 22 vacation days
  • 3 personal days per year
  • A workplace that prioritizes employee health, safety and wellbeing, including learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes by March 15, 2024 to:

Michelle Sing, VP, HR, Volunteer Services and Crabtree Corner Community (she/her)

535 Hornby Street, Vancouver, BC, V6C 2E8

We are committed to ensuring the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed. Employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted.

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