About Jukebox Print

Jukebox Print is an online printing company committed to excellent customer service, leading edge print services, and creative, high quality products. An online store should not mean a less personal experience. We welcome both professional designers and beginners to use our services!

We serve a global customer base, shipping our unique products with competitive international shipping rates to 98 countries. Founded in Vancouver, now in Richmond, Jukebox also has an office in Toronto, where local customers can pick up orders, check and feel printed samples before ordering, or simply chat with one of our customer service reps. Learn more about us at www.jukeboxprint.com.

Interested in joining us?

We are looking for a seasoned individual to expand our Customer Service Team who is well experienced in print, has excellent organizational skills, a high attention to detail, is self-motivated and is determined to complete all tasks handed to them.

As a Customer Service Representative, your main responsibilities are to assist customers via phone, email, and online chat; as well as help out at our reception area when needed. You will use your print knowledge to help prospective customers put their concept to print. In short - you will need to be an expert in our products and services so you can work in close liaison with our customers and Jukebox team, ensuring order, product, and service inquiries are adequately attended to.

Are you It?

The perfect candidate will be high-spirited, fast-learning, detail oriented, have a positive attitude, self-motivated, and stylish. It is mandatory that you have experience in the printing/graphic communications industry. Having a working knowledge of Adobe Creative Suite programs is an asset (e.g. InDesign, Illustrator, Photoshop, etc.). Minimum 3 years experience in retail sales or e-commerce where you communicate directly with the public. Other requirements are:

• Post-secondary education
• 3+ years in a customer service position - e.g. call centre, hospitality, retail
• Exceptional communication skills, written and verbal
• 1+ year in Print and/or Graphic Communications industry

The hired applicant will start working on a full-time basis immediately. Working hours are Monday to Friday, 9:30 AM to 5:30 PM. Training shifts will also be 9:30 AM to 5:30 PM Monday-Friday.

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Richmond, BC V6V 1Z8: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• Customer service: 3 years (required)
• Print or Graphic Communications: 1 year (required)

Language:

• English (required)

Work Location: In person

Please email your resume, and cover letter to:

Karen Chong