Alea Jacta Inc. represents several of the largest distributors of games and toys to Canadian retailers. The role of a Sales and Customer Service Assistant Representative is to follow up with an established clientele and to supplement the sales management during trade shows or business trips. The position is expected to evolve according to the candidate's growth and initiative.

HERE ARE THE TASKS EXPECTED UPON TAKING UP THE POSITION:

This is a bilingual English/French position - 3 to 5 days per week (depending on experience - to be discussed)

80% Follow-up and communication with established customers

• Make outbound calls to active customers to present new products and ensure restocking
• Monitor new products and extract lists and resources to communicate them to customers
• Write group messages to announce new products as soon as they arrive for pre-order
• Develop personalized sales tools (new products catalog, personalized basket, thematic assortment, presentation document)
• Follow up on backorders
• Maintain mailing lists and customer information
• Plan the return of damaged or overdelivered goods and coordinate the necessary credits
• Update customer product lists (customer-specific spreadsheets)
• Receive incoming calls and make telephone follow-ups in support of the sales agent

10% Contribute sales strategies

• Monitor current events in the gaming and toy industry
• Research and classify information from studios and suppliers
• Test and discover sample games and toys
• Contribute to the design of assortments and identification of related products
• Occasional: Participate in various promotional events (trade fairs, conventions, launches, etc.).
• Occasional: Lead in-store training

Other 10%

• Perform administrative tasks (document review, expense account, etc.)
• Produce content for social media
• Any other related task in support of the representative

Behavior to adopt

• Interpersonal skills and initiative (responsible for contributing to the growth of the company)
• Integrity and discretion (access to sensitive and confidential business information)
• Analytical, creative mind, sense of urgency and alertness (several sales cycles at the same time)
• Self-confidence and autonomy (often works alone with direct, sometimes improvised instructions)
• Rigor and customer orientation (we must assume full responsibility to maintain an irreproachable relationship of trust)
• Be motivated by change (the market and priorities are constantly evolving and changing).
• Interest in the games and toys industry; love playing board games is an asset

Experience to have

• Have a College Diploma (DEC).
• Have 3 years of relevant experience in a position in the field of distribution or sales
• Experience in the sale or supply of games and toys in stores (an asset)
• Be perfectly bilingual both orally and in writing
• Master the MS Office suite.
• Mastery of social media.
• Knowledge of Teams tool (an asset)
• Experience with POS or distribution software (an asset)
• Ability to travel occasionally (valid driver's license and passport)