Salary Rate: $57,691 - Check out the YMCA's total compensation package!

Location: Cooper Koo YMCA HF

Work Hours: 37.5 hours

Employment Type : Salaried Contract for 1 year

Number of Vacancies: 1

Anticipated Start Date: December 1, 2024

Deadline to Apply: November 1, 2024 At 5PM

Be the Spark! Join our dynamic Health & Fitness Team, where every day is different, and you will always be engaged with meaningful work!

The Sales Director is an integral part of the Health & Fitness Team. They will play a leadership role in implementing standards of Service Excellence (Priority SAM, including EYE) to ensure the delivery of high quality service to members in all aspects of program delivery. The position requires strong business acumen, sound understanding of sales, marketing and promotions, and retention strategies. The Director is a team leader who displays good communication skills and is service/quality driven.

In this role, you will:

• Adhere to Priority S.A.M. standards and EYE in managing the operations of the Membership Sales and Service unit; monitor and evaluate customer service to potential and existing members
• Recruit, coach, and lead all staff in the unit to deliver friendly and efficient service with a customer insight approach. Ensure that department staff and volunteers are provided with appropriate orientation and training; that they are kept informed through regular communication, meetings etc. and that they are equipped for their roles.
• Successfully develop, monitor, and manage the Membership Sales and Service budgets including new sales and retention targets.
• Manage communication and promotion systems to members and the community at large; maintain positive relations with internal and external suppliers.
• Make decisions and solve problems regarding membership sales and service functions, membership accounts, members concerns, and members' behaviour; Manage Membership Assistance Program.
• Work collaboratively with the senior leadership team to fulfill the goals outlined in the annual business plan.
• Provide leadership regarding the Centre's philanthropic initiatives. Understand and believe in the value of philanthropy and impart this belief upon staff, volunteers and members. Responsible for a portion of the campaign as a well as coordination of a special event.
• Work collaboratively with the Health & Fitness Programs Director on the development of all program schedules.
• Perform as an effective Duty Officer and Acting General Manager as required and participate in special task groups, special assignments and opportunities that furthers the association mission, vision and strategic initiatives.
• Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with staff, volunteers and members.
• Other duties as assigned.

You bring:

• Proven professional with success in a membership sales and service environment
• University degree or college diploma in a related field
• Demonstrated strong leadership skills developed through two to three years supervisory experience including budget experience; ability to encourage and motivate staff and volunteers
• Minimum five years experience in related service field
• Experience in operational start up and demonstrated track record for operational excellence;
• Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members including participants, staff and volunteers; excellent written communication skills.
• Attention to detail; excellent organizational skills
• Knowledge of Membership System, CLASS, CRM systems, Raiser's Edge, and Priority S.A.M. standards an asset
• Flexibility regarding assigned hours of work, including days, evenings and weekends
• Current First Aid/CPR/AED Certifications
• Current WHMIS Certification preferred
• Commitment to diversity, equity, inclusion and building a sense of belonging

What you need to succeed:

• Commitment to the YMCA's Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020-2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.