English Version - Senior Software Developer, Ticketing Product (Backend / Full Stack)

Who We're Looking For

Zendesk is looking for a Senior Software Developer to join the Ticketing Product team. Our team focuses on the core functionality of Zendesk's primary product: the Support Ticket. We are a full-stack team responsible for ensuring admins, agents, and end-users can communicate easily and securely through Zendesk's ticketing workflows.

In addition to building new features, we ensure our systems remain reliable, scalable, and fast.

Bring your skills to help evolve cutting-edge technologies within complex, high-reliability systems!

What You'll Be Doing

• Make a complex ticketing system easy to understand and highly customizable for a wide range of customer needs.
• Deliver enterprise-grade software and solve challenges that come with global-scale products.
• Champion code ownership, best practices, high-quality code, and strong test coverage.
• Participate in or lead all phases of the software lifecycle: discovery, tech design, scoping, prototyping, implementation, testing, rollout, and ongoing performance optimization.
• Collaborate with a small team focusing on modernizing our backend stack and implementing impactful platform improvements.

Required Experience

• 4+ years of software development experience
• Expert-level backend skills, especially with Ruby and Rails
• Strong understanding of application development, GraphQL, REST, API design, and systems architecture
• Experience designing and operating systems at enterprise scale
• Practical web development experience in a large, established codebase

Preferred Requirements

• Experience with Ruby, Java, Python, or similar server-side languages
• Proficiency with relational data stores such as MySQL or Aurora
• Understanding of MySQL, ElasticSearch, Redis
• Experience with event-driven, distributed architecture (Kafka, SNS/SQS)
• Excellent written and verbal communication skills

Tech Stack

• Backend: Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Kafka, Kubernetes, DynamoDB
• Tools: Git/GitHub, Spinnaker
• Analytics/Monitoring: Datadog, BigQuery, Sentry, AWS
• Frontend: Apollo, REST APIs, GraphQL API gateway (Java)

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail  with your specific accommodation request.