POSITION

Role: Customer Support Specialist

Work Hours: Part-Time (20-25 hours/week)

Location: In Office (7755 Boul. Saint-Laurent, Montréal, QC H2R 1X1, Canada)

ROLE OVERVIEW

We are looking for a highly organized and client-focused Customer Support Specialist to support daily office operations while delivering exceptional service to our customers. This role aims to provide prompt, professional, and solution-focused support and help daily office operations run smoothly. Reporting to the Director of Sales and the Canadian Sales Manager, the Customer Support Specialist will help with customer inquiries, receiving and loading order deliveries, supporting the sales team, coordinating local installations, and assist with other various administrative duties.

CORE RESPONSIBILITIES

• Serve as a primary point of contact for new and existing customers seeking support via phone, email, or chat.
• Assist customers with questions about their orders and post-sale installation inquiries.
• Maintain detailed knowledge of product lines, unique value propositions, and advantages that set us apart from competitors.
• Receive and load order deliveries; transporting to and from ground floor to office space
• Coordinate local rack installations with the customer and trusted independent contractors.
• Collaborate with internal teams (sales, production , and operations ) to ensure smooth customer experiences.
• Support the internal sales team with post-sales customer interactions, administrative needs, and project coordination.
• Utilize company tools and systems (like Microsoft Teams) to keep organized records and clear communication.

PHYSICAL REQUIREMENTS:

This role involves a combination of seated office work and light physical activity. Must be able to lift and move items weighing up to 23 kg/50 lbs on an occasional basis, when receiving and loading orders

CRITICAL SKILLS AND EXPERIENCE

• Previous experience in office administration, customer service, or support roles preferred.
• Strong communication skills, both written and verbal (In both French and English – Required)
• Highly organized with excellent attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using office software, CRM tools, and basic computer applications.
• Professional, friendly demeanor with a customer-first mindset.
• Self-motivated, proactive, and able to act independently.
• A team player with a sense of ownership and pride in performance and its related impact on a company’s success.

COMPENSATION AND BENEFITS

• Hourly Pay = 26 $ CAD per hour
• Estimated Weekly Hours = 20-25 hours
• Annual performance-based bonus opportunities.
• National Holidays off and 2 personal days
• Inclusive and collaborative work environment.

ABOUT MILLESIME MODERN CELLARS

"Millesime" also known as "The Vintage"

Each bottle of wine captures the essence of its origin - the year of harvest, the unique characteristics of the region, the climate, and the careful journey from vine to bottle. All of these contribute to what the French call Millesime— the distinct vintage of a specific year. As a French-Canadian company, we honor the significance of these qualities.

Our expertise lies in designing exceptional spaces to store and age wine, preserving its essence and displaying it beautifully. With Millesime Modern Cellars, our customers’ vintages are cherished and safeguarded within designs that stand the test of time. Millesime is a dynamic, growing organization that values teamwork, accountability, and communication with the utmost focus on exceptional customer service.

EEO STATEMENT

Millesime Modern Cellars is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The company is committed to providing reasonable accommodation to applicants with a mental or physical disability.