Job Summary

Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community. Competencies Accountability Attention to Detail Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus

Job Duties

General Management Responsibilities

• Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere
• Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep
• Attend and fully participate in all in person and virtual meetings Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
• Participate as an active member on hiring panels to keep the service adequately staffed Obtain a strong working knowledge of service hardware and software
• Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual

Other duties as assigned by Head Manager or VPOPS Graphics & Clothing Assistant Manager

Use past sales trends to order clothes and merchandise, while creating designs for new clothing and merchandise Create designs for new clothing and merchandise in conjunction with the Marketing and Online

Assistant Manager and Head Manager

• Assist Marketing and online with graphics for social media and promotional materials Use appropriate software (Illustrator, Photoshop, Canva) to create logos for new items Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere
• Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep
• Attend and fully participate in all in person and virtual meetings
• Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
• Participate as an active member on hiring panels to keep the service adequately staffed Obtain a strong working knowledge of service hardware and software
• Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
• Other duties as assigned by Head Manager or VPOPS

Job Requirements

Sound analytical thinking, planning, prioritization, and execution skills

Demonstrated time management skills Ability to identify measures of performance and actions needed to improve or correct performance

Ability to supervise and motivate a team to achieve and exceed their goals Ability to delegate, set expectations, and monitor progress of all direct reports

Ability to remain calm and poised in urgent situations

Work Conditions

Interaction with employees, management, and the public at large Operation of desktop computer and peripherals