Key Responsibilities 

• Configure and maintain scheduling, timekeeping, timeoff/accruals, and pay rules/premiums to support operational needs and compliance. 

• Design and optimize workflows/forms and approval routing (e.g., status changes, requests), with appropriate audit trails. 

• Define and manage roles/permissions and security profiles to ensure consistent access for managers and staff. 

• Establish and maintain master data standards (jobs, positions, skills, locations) to enable accurate rules and reporting. 

• Create and iterate on operational dashboards (e.g., schedule variance, exception/readiness, labor metrics) using available reporting tools. 

• Coordinate data flows/integrations (imports/exports/APIs) with HRIS/Payroll/Practice systems; ensure reliable scheduling and time data. 

• Document configuration decisions, change logs, and release notes; avoid clinic disruption through sensible change windows. 

• Run a configuration intake and prioritization process (e.g., RICE/impact scoring), with weekly/biweekly cadence and clear SLAs. 

• Lead testing and validation (use cases, edge cases, regression), and partner with Payroll/HR/IT on crossfunctional changes. 

• Produce quick reference guides and taskbased training for managers; support adoption and reduce tickets. 

• Provide Tier2 support for WFM configuration issues; track trends and propose preventive fixes. 

Qualifications 

Musthave 

• 3–5+ years Dayforce or comparable HCM/WFM configuration experience (UKG/Kronos/Workday). 

• Handson with workflows/forms, approval rules, roles/security, scheduling, timekeeping, timeoff/accruals, and pay policies/premiums. 

• Understanding of compliance concepts (e.g., breaks/stat holidays, overtime rules) and auditability. 

• Strong analytical and documentation skills; comfort with Excel and common reporting tools. 

• Clear stakeholder communication across Operations, HR, and Payroll. 

Nicetohave 

• Dayforce certifications or formal module training (WFM/Payroll). 

• Experience with data integrations (imports/exports/APIs), SSO, and user provisioning. 

• Exposure to healthcare/clinic operations or multisite scheduling environments. 

• Experience setting up CAB/governance and release management. 

Competencies 

• Systems thinking & configuration discipline 

• Prioritization and delivery under changing demands 

• Stakeholder partnership & change management 

• Datadriven problem solving 

• Clear documentation & training 

• Process re-engineering or process improvement