SUMMARY

Vice President of Client Services

The Vice President of Client Services leads a team that manages a portfolio of clients and the functional teams focused on managing client results, contracts, pricing, profitability, and overall execution of program goals. This role provides enterprise leadership across business management functions and serves as a pivotal leader in the design and management of client programs and contracts at retail chains nationwide.

Job Will Remain Open Until Filled

RESPONSIBILITIES

Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

Retain and grow client relationships

Oversee client services teams to ensure client business plans, retail chain coverage, and field execution meet or exceed client expectations

Build processes and infrastructure to enable scalable and profitable growth

Set expectations and interface with executive leadership stakeholders on performance against execution goals while establishing and managing service level agreements across departments

Strategize and lead formal client program reviews to ensure alignment with contract expectations

Oversee timely, accurate, and efficient client reporting that delivers return on investment insights and field marketing intelligence

Oversee staff priorities, workload balancing, utilization, and professional development to minimize turnover and support team engagement

Qualifications

Education Requirements : Bachelor's degree (MBA preferred)

Experience Requirements: 10-12 years experience in relevant field (Sales, marketing, or consumer packaged goods experience preferred)

Travel requirement: 35% travel expected

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

Strong sales presentation capabilities

Effective interpersonal and leadership skills

Clear written and verbal communication skills

Working knowledge of syndicated data

Ability to build confidence and trust with clients and internal teams

Ability to manage multiple priorities and tasks

Analytical and problem-solving skills

Strong organizational and time management skills

Proficiency with spreadsheet and office productivity tools

Bilingual capability in French and English preferred

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. The employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee's employment, which can only be modified in a writing signed by the CEO.

IMPORTANT INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.