Join Swish as a Sales Manager

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada's source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers' needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

The Sales Manager is responsible for leading the branch's sales and customer service functions, driving revenue growth across new and existing accounts, and executing the company's Strategic Plan within the sales organization. This role focuses on achieving sales targets, strengthening customer relationships, developing the sales team, and ensuring consistent execution of sales processes and service excellence standards.

The Sales Manager works closely with direct reports to coach and develop high standards of sales performance, product knowledge, and customer engagement. The individual in this role is actively involved in bid/RFP strategy, overseeing key account renewals and negotiations, implementing strategic price increases, and maintaining senior-level relationships with key and strategic customers.

Key Responsibilities:

Sales Leadership & Growth

Drive sustainable, profitable revenue growth within the branch across core businesses and targeted growth segments

Achieve and exceed sales targets for both new and existing accounts

Develop and execute market, sales, and customer growth strategies

Identify new business opportunities, verticals, and geographic expansion opportunities

Lead and support bid/RFP strategy and execution

Oversee key account renewals, contract negotiations, and pricing strategies

Develop and promote initiatives to grow Charlotte Branded product sales

Team Leadership & Development

Effectively develop, lead, and motivate the Sales and Customer Service team

Coach, mentor, and train team members to strengthen sales skills and product knowledge

Set clear goals, objectives, and performance expectations

Conduct regular performance reviews and ongoing coaching sessions

Administer an effective Performance Management Review process within the sales team

Conduct regular Talent Reviews and support succession planning for the sales function

Foster high levels of employee engagement, accountability, and professional development

Customer & Service Excellence

Maintain top-level relationships with strategic and high-value customers

Promote and uphold quality and customer service standards

Monitor customer satisfaction and retention metrics

Resolve escalated customer concerns in a timely and professional manner

Ensure all Sales and Customer Service processes are fully and effectively implemented

Conduct regular reviews of sales systems and processes to optimize effectiveness

Reporting & Compliance

Ensure full and proper administration of all sales reporting and measurement systems

Maintain accurate forecasting and pipeline management

Collaborate with Operations and Finance to ensure alignment on customer requirements and pricing

What You Bring:

Experience

Proven sales and business development credentials

5-10 years of progressive sales experience, including sales team leadership

Demonstrated success in achieving and exceeding revenue targets

Strong experience in negotiation, key account management, and RFP processes

Excellent interpersonal skills with the ability to influence and negotiate effectively

Strong leadership ability to motivate, train, and manage for results

Ability to develop and execute sales and customer growth strategies

Outstanding verbal and written communication skills

Strong presentation skills

Proven organizational and multitasking abilities with the capacity to manage multiple and changing priorities

Education

University/College graduate in Business, Sales/Marketing, or related field, or equivalent experience

Requirements

Valid Class 5 driver's license and ability to travel required

Job Details & What We Offer

A people-first company

Membership in the Swish family - we treat our employees with integrity and have since 1956

The role

Location: On-Site - Winnipeg, Manitoba

Salary Range: $85,000 to $100,000

Variable compensation: Annual performance bonus

• commission eligibility

Vacation: Starting at 3 weeks

Benefits from Day 1

Company-paid Extended Health & Dental Care

Company contributions to a Registered Retirement Savings Plan (RRSP)

Employee & Family Assistance Program (EFAP)

Extras that matter

Rewards & Recognition program that celebrates great work and meaningful contributions

Access to hundreds of employee discounts across home, wellness, travel, fashion, and more

Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:

Newly created role