At Gastronome Animal, we are proud to contribute to the evolution of the pet products industry. Through a people‑focused approach, recognized expertise and strong partnerships, we support retailers in their growth by delivering personalized service and a high‑quality customer experience.

As a Quebec leader in pet product distribution, Gastronome Animal continues to experience sustained growth and to evolve its practices in order to offer experiences that are increasingly seamless, efficient and aligned with the real needs of our customers. Our culture reflects our team: collaborative, welcoming and driven by continuous improvement.

In this context, we are looking for a Customer Experience Advisor to join our team. Reporting to the Director of Customer Experience, the person in this role acts as a key point of contact for our retail partners. Through strong listening skills, attention to detail and quality follow‑up, they help deliver a consistent and proactive customer experience, while naturally supporting internal sales and the development of long‑term relationships.

Responsabilities

• Ensure the processing, entry and follow‑up of orders, ensuring accuracy and a simple, smooth and pleasant customer experience.
• Build and maintain trusted relationships with retailers by understanding their needs, realities and purchasing habits.
• Conduct regular customer follow‑ups and, when relevant, suggest complementary products or formats to support their sales and optimize their orders.
• Promote promotions, new products and opportunities, and suggest alternatives in the event of stock shortages to maintain customer satisfaction and maximize sales.
• Develop a strong knowledge of products in order to properly advise customers and support their purchasing decisions.
• Contribute to the continuous improvement of processes and tools to enhance efficiency and the overall customer experience.
• Work closely with the Customer Experience team, sales representatives and other departments, and provide support to colleagues in a spirit of collaboration and collective performance.

Experience

• Relevant experience in customer service, inside sales or customer experience.
• High school diploma (DES).
• Comfort with computer tools and the Microsoft Office suite (Excel, Word and Outlook).
• Ability to learn and use various systems (e.g., ERP, CRM, order platforms).
• Ability to manage multiple files simultaneously, ensure thorough follow‑ups and exercise sound judgment.
• Bilingualism (French/English) considered an asset.
• Excellent command of French, both written and spoken.

Skills

• Excellent communication skills and strong customer relationship abilities.
• Strong interest in customer service and sales development.
• Ability to understand customer needs and to propose and recommend tailored solutions.
• Strong organizational skills, attention to detail and rigor.
• Autonomy, resourcefulness and ability to manage multiple requests simultaneously in a fast‑paced environment.
• Team spirit, proactivity and a positive attitude.

Working conditions

• A people‑focused, warm, collaborative and growing work environment.
• Three (3) weeks of vacation after one year of service and four (4) weeks after two years.
• Five (5) wellness days per year.Group RRSP plan with employer contribution.
• Integrated health platform through Dialogue (telemedicine, mental health support and EAP).
• Insurance program for you and your family members (including your pets!).
• Reimbursement of sports or fitness memberships (up to $1,000 per year).
• Annual performance review with salary review.
• Highly advantageous discounts on pet food and accessories.
• Social activities and annual company events.
• Offices located away from traffic.
• Cafeteria‑lounge and free coffee.

Daytime schedule, Monday to Friday.

Working with us means joining a dynamic team that enjoys working together, taking on challenges and making a real difference for its customers.

We are an equal opportunity employer.