Who are we?

We’re Hart Print, the first company on the planet to introduce digital printing on infinitely recyclable aluminum cans. We offer innovative, affordable, eco-friendly, and fully creative packaging for beverage-makers of all sizes. With more than 160M cans per year of printing power, Hart Print is well positioned to support the can supply needs of customers across North America. 

​We’re building a team of collaborative, hard-working and dynamic folks who work together to create cool sh!t! With more than 190 employees in Montreal, Chicagoland and Elkton, there’s nothing we love more than printing on cans and turning them into art, while contributing to a culture that has a creative and inclusive spirit. 

Watch our video!

For more information about us, head on over to our website: www.hartprint.com/hiring. 

Our Values:

HUSTLE: Always give the best of yourself. Work hard, work smart, work together to get sh*t done!

HEART: Enjoy what you do. Passion and creativity drive us, family and community ground us. 

HUMAN: We lead with kindness and humility. We value diversity and embrace each other’s talents while celebrating our differences. 

HEALTH: We’ve got your back. We create a safe and healthy space for everyone, and we encourage you to take care of yourself, each other, and the environment

Your job purpose :

Reporting to the Customer Success Manager, the Customer Success Partner will take clients from introduction to activation and beyond — educating them on digital can printing, supporting their first orders, identifying upsell opportunities, nurturing long-term relationships, and reactivating dormant accounts. You’ll be a key part of the client’s success and a driving force behind Hart Print’s continued growth across the beverage industry.

This role is made for you if :

• You’re a people person, you enjoy interacting with customers;

• You love networking and building strong relationships;

• You troubleshoot problems and see them through to resolution;

• You are a natural communicator! You can articulate ideas and situations clearly, both verbally and written;

• You love working in a highly dynamic environment where you can share ideas.

How you will make an impact:

• Lead initial introduction with new accounts and follow up with prospects to develop relationship;

• Present and educate customers on our value proposition by showcasing our unique advantages and positioning the company as a trusted industry leader;

• Understand client needs and provide tailored solutions;

• Educate clients on our sampling process, ordering system, reordering process, and customization options;

• Support customers throughout the order process and provide & resolve client concerns;

• Ensure thorough documentation within CRM system;

• Maintain Strategic Oversight: Stay engaged with high-potential accounts for upselling opportunities and long-term growth.

• Identify inactive customers and include them in the reactivation process.

Knowledge and skills required

• Excellent communication skills in both English and French (written and spoken) as the role will be supporting customers across Canada & the USA;

• Minimum 3 yrs of experience in B2B sales and/or customer service;

• Outgoing, sociable and works well in a team;

• Reliable and resourceful;

• Autonomous and adaptable to changes;

• At ease with technology and cloud based tools (strong knowledge of word processing and spreadsheet software);

• Ability to multitasking;

• Attention to detail;

• Solution oriented.

You’ll love working with us (the little extras):

• It starts with the amazing people you will get to work with everyday. We know it’s corny, but we say it humbly because it’s true;

• Rocketing growth – yours and ours. With Hart Print, there are lots of opportunities for personal and professional growth. We believe in developing, investing, and promoting from within!

• Great company culture: We are inclusive, collaborative and agile. 

• Hybrid and flexible workplace in an inspiring and engaging workspace;

• Monthly mobile phone allocation

• Rest and work/life balance: 3 weeks paid vacation (prorated the first year),  and 7 paid wellness days

• Accessible:  by bus (we pay your annual public transport pass on the island of Montreal! ), free on-site parking, electric car charging stations;

• A generous group benefits plan, including a health spending account, a mental health wellbeing program and access to telemedicine. 

• And much more!

When you apply to work at Hart Print Inc. we will collect certain personal information about you in order to evaluate your application, to contact you regarding your application and your potential employment relationship with us, for the purposes necessary to carry out our business and corporate activities and where required or permitted by law.  Should you be considered as a potential candidate, and where you have consented, we will collect information directly from you, notably during the evaluation process of your application, but also from third parties such as former employers or other academic or professional references. Please note that your personal information may be shared with third parties who provide us with certain administrative services (for example, for the purposes of psychometric and pre-employment testing, pre-employment screening, conducting background checks and verifying previous employment, educational history, professional status and other qualifications; assessing your fitness and physical ability to work) in which case we take care to protect your information through contractual agreements requiring these service providers to take adequate security measures. Please also note that because we operate an international business, your personal information may be transferred, processed and stored outside Quebec, and may therefore be subject to the laws of a foreign jurisdiction, including any laws permitting or requiring disclosure to government authorities or courts of that jurisdiction. We will only transfer personal information outside Quebec if we are satisfied that it will be adequately protected in the foreign jurisdiction. By submitting your application, you consent to the collection, disclosure and use of your personal information for the purposes described in this publication. You may withdraw your consent to the processing of your personal information at any time, except in certain limited circumstances, such as when your information is required to comply with legal or regulatory requirements or to administer your employment contract with us. For more information on our policies and practices, please consult our privacy policy: https://hartprint.com/privacy.