COMPANY DESCRIPTION

The North Bay Regional Health Centre (NBRHC) is a unique healthcare organization with three primary roles. It provides acute care services to North Bay and its surrounding communities, it is the district referral centre providing specialist services for smaller communities in the area, and it is the specialized mental health service provider serving all of northeast Ontario.

NBRHC has 401 beds and numerous outpatient and outreach services in North Bay and throughout the northeast region.

NBRHC is one of four major acute care hospitals serving northeast Ontario; the others being Sault Area Hospital, Timmins and District Hospital and Health Sciences North (Sudbury). The area is also served by small community hospitals like Mattawa and West Nipissing General hospitals.

NBRHC's Regional Mental Health Services provides inpatient beds in North Bay and Sudbury and outpatient and outreach services that throughout the region-from Hudson Bay to Muskoka from Sault Ste. Marie to the Quebec border.

A major teaching centre for students in medicine, psychiatry, nursing and allied health professions, NBRHC is proud to be affiliated with the Northern Ontario School of Medicine, Nipissing University, Canadore College and several other Ontario colleges and universities.

NBRHC is truly a caring place. Our staff and physicians maintain high standards and are flexible and innovative and ready to try new approaches that will improve patient care. Patients and their families repeatedly tell us that they appreciate the warm and skilful care they receive at NBRHC.

For further information visit our website at www.nbrhc.on.ca

JOB DESCRIPTION

In accordance with the Ambulance Act and other

appropriate acts i.e. Fire Services Act, etc. and/or regulations or policies,

and using both English and French, position performs dispatching duties which

include but are not limited to the following by:

receiving calls

from the public, medical facilities and other agencies, eliciting patient

information, determining status of patient or possible hazards, advising caller

of pre-arrival of ambulance medical care; determining the method offered, land,

air tiered response or other allied agencies;

completing and

recording all stages of and all information pertaining to calls in accordance

with relevant acts, manuals and legislation including C.A.C.C. policies,

procedures, guidelines, the EHS Manual of policies and procedures, the Mental Health Act, the Highway Traffic

Act, the Occupational Health & Safety Act, Ministry of Health directives

and guidelines and other such related procedures;

maintaining radio

communications with ambulance crew(s) during course of call(s) and rendering

assistance and direction as required e.g. dispatching additional ambulances or

other resources and notifying hospitals as required;

notifying the

hospital of detailed medical information of patient as advised by ambulance

crew and establishing telephone patch when necessary;

ensuring

continuity of ambulance service to all communities within the jurisdiction of

the Dispatch Centre i.e. standbys, call back and liaison with other Dispatch

Centres;

ensuring emergency

service is maintained at all times by proper co-ordination and distribution of

calls;

maintaining

familiarization with area geographical references through continued review and

using CACC aids for same;

assisting and

directing out-of-area ambulances when entering or leaving area of control in

order to ensure optimum utilization of ambulance returning to home base;

maintaining

communications with other public services and allied agencies i.e. police and

fire, other ministries, hydro, etc.;

constantly monitoring

radio communications;

assisting with

training and monitoring of new personnel as required;

receiving air

transfer information, monitoring flights, arranging for ambulance service and

documenting all information;

receiving,

setting-up relay points and maintaining documentation of information as

required;

responding to a

disaster situation as directed by C.A.C.C. Multi-Causality Incident Response

and Planning Guidelines and the Provincial and Local C.A.C.C. Policy and

Procedures Manual;

consulting with outgoing

dispatchers;

checking

availability and progress of vehicles by reviewing the status of each ambulance

in the area of the dispatch control;

confirming

vehicle availability and progress by regularly reviewing the status;

verifying tape

recording equipment for sufficient tape time and operation;

Checking

telephones and radio communications equipment.

Must demonstrate commitment to ensure their safety,

the safety of fellow workers, patients, volunteers, and visitors.

Must support and contribute to a culture of safety

and prevention of adverse health events in this organization.

Perform other

related duties such as:

where required

provide dispatching duties to fire service and other agencies by receiving

calls from the public and/or other agencies; eliciting information, determining

the most appropriate response, dispatching according resources, monitoring and

documenting the calls;

Other duties as

assigned.

QUALIFICATIONS

Qualifications as per the North Bay Central Ambulance

Communication Centre Performance Agreement required:

Must be 18 years of age

or older

Must hold OSSGD or

equivalent

Must be able to read,

write and speak English language fluently

Valid first aid

certificate

Valid CPR certificate

College Communications

Course or Provincial Entry-to-Practice Training (ARISII) required

Recent ACO experience

preferred

Strong organizational

skills required

Excellent communication

skills, both verbal and written required

Excellent interpersonal

skills and the ability to work collaboratively with all members of the health

team required

Demonstrated computer

keyboarding proficiency (35 wpm/90% accuracy) required

Ability to work with

minimal supervision required

Medical terminology is

an asset

Good attendance and

work record required

Must demonstrate

commitment to ensure your safety, the safety of fellow workers, patients,

volunteers and visitors

Must support and

contribute to a culture of safety and prevention of adverse health events in

this organization

Job offer conditional

upon successful completion of Criticall dispatcher testing. (for further

Information visit www.Criticall911.com/test_description.html)

Bilingualism

(English/French) is required (see note)*

*NOTE:

A formal French proficiency test will be done to evaluate the proficiency

level. All non-bilingual qualified candidates are encouraged to apply as such

applications will be considered in the event a fully qualified bilingual

applicant is not selected for the position.

Criminal Reference

Check including the Vulnerable Sector Check: recent, within three (3) months is a requirement