Simard Transport offers a unique work environment inspired by a family-oriented concept and atmosphere, with ambitious long-term career goals for its employees. This position offers an excellent opportunity for a candidate seeking a dynamic and stimulating environment! We are seeking a dedicated and enthusiastic Customer Service Representative. In this role, you will be responsible for managing and covering all aspects of their clients' order. You will work closely with our Operations team to ensure a superior customer service experience to all of our customers.

Primary Responsibilities:

• Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking.
• Manage customer orders from start to finish, including order entry, tracking, arranging returns, securing Proof of Delivery, and preparing invoices
• Serve as the main contact for your assigned customers, responding to inquiries, resolving issues, and maintaining strong relationships
• Monitor and manage the CSR email inbox, addressing requests and following up on discrepancies between waybills and purchase orders
• Maintain organized and up-to-date customer records in our warehouse and transportation systems (WMS/TMS)
• Arrange domestic and international freight, including LTL shipments, imports, and exports, to meet delivery schedules and compliance requirements

Required Skills and Knowledge

• Minimum of 2 years experience in a similar role
• Experience in multi client warehouse environment (Asset)
• Experience in Transport/Logistics industry
• Strong written and verbal English language communication skills
• Working knowledge of MS Office: Excel & Word
• Container trucking experience (Preferred)
• CBSA sufferance warehouse experience (Asset)

We offer a dynamic and engaging work environment with opportunities for career growth. Join our team today!

We welcome all applications; however only those candidates who meet the requirements and are shortlisted will be contacted.

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Wellness program

Experience:

• Customer service: 2 year minimum required
• Supply chain: 1 year (required)
• Logistics: 1 year (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: CA$20.00-CA$22.00 per hour

Location: Richmond, BC (Our location is not accessible by public transport)

Work Schedule: 8:00 AM - 4:30 PM

If you are interested (or know someone great) , Dm me  - I'd love to connect!