Administrative Coordinator - Therapy Clinic

Location: Remote (Canada Only)

Company: SolutionFirst Therapy

Pay: CA$35,299.36-CA$63,528.05 per year

About Us

SolutionFirst Therapy is a growing mental health practice with over 70 therapists providing individual therapy across Canada. We're committed to making quality mental health support accessible and impactful. We're looking for an organized, people-oriented Administrative Coordinator to help keep our operations running smoothly.

The Role

You'll be the first point of contact for many of our clients and a key support for our clinical team. This role is ideal for someone who thrives on keeping things organized, enjoys problem-solving, and communicates with warmth and professionalism.

What You'll Do

Client Communication - Respond promptly to client inquiries via text, phone, and email. You'll help people navigate booking, answer questions, and ensure they feel supported from their first interaction with us.

Billing & Payments - Process client payments through our Jane platform, follow up when payments don't go through, and coordinate direct billing with insurance companies.

Platform Management - Maintain and optimize our Jane system-creating new session types, troubleshooting issues, and ensuring therapists have what they need to focus on their clients.

Client Onboarding - Monitor intake form completion and follow up with clients to ensure documentation is in place before their first session.

General Operations - Handle day-to-day administrative tasks that keep the practice running efficiently.

What We're Looking For

• Experience in administrative or client-facing roles, ideally in healthcare or mental health settings
• Familiarity with practice management software (Jane experience is a strong asset)
• Comfortable with insurance billing and payment processing
• Excellent written and verbal communication skills
• Organized, detail-oriented, and able to manage multiple priorities
• Tech-savvy and quick to learn new systems
• A genuine interest in supporting mental health care

Why Join Us

• Be part of a growing practice making a real impact on mental health in Toronto
• Work with a supportive team that values efficiency and kindness in equal measure
• Opportunity to grow as we expand into corporate wellness and new service areas

To Apply: Send your resume and a brief note about why this role interests you via Isarta

We appreciate all applications, though only candidates selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Work Location: Remote