Position Overview The Customer Experience, Events & Social Media Specialist plays a key role in bringing the company's brand to life through high-quality customer experiences, well-executed events, and engaging social media content. This role is responsible for planning and delivering customer and employee events while supporting the day-to-day execution of the company's social media presence. The ideal candidate is highly organized, creative, and execution-focused, with a strong ability to manage logistics, create compelling content, and coordinate across teams. This position directly contributes to customer engagement, brand visibility, and overall experience quality across both in-person and digital touchpoints. Key Responsibilities: Event Planning and Customer Experience Plan and execute customer, partner, and employee events from concept through post-event follow-up Manage all event logistics, including venue coordination, vendor management, materials production, registration, and on-site support Partner with internal stakeholders to align events with business objectives and audience needs Maintain a centralized events calendar and coordinate timelines, inputs, and approvals Track and report on event performance metrics such as attendance, engagement, and participant feedback Use project management and marketing tools to manage tasks, deadlines, and approvals Social Media and Content Execution Support the execution of the company's social media strategy through ownership of the content calendar and posting schedule Create and publish original social media content, including graphics, short-form video, and written posts, primarily for platforms such as LinkedIn, Instagram, and Facebook Capture photos, video, and stories at events and in the field for use across digital channels Monitor social media channels, respond to comments and messages as appropriate, and support ongoing community engagement Track basic engagement metrics and provide input on content performance and optimization Use project management and marketing tools to manage tasks, deadlines, and approvals Qualifications and Experience: 4-6 years of experience in event coordination, customer experience, or marketing execution roles (B2B experience preferred) Hands-on experience managing social media accounts and producing digital content for professional brands Demonstrated ability to create visual and written content; portfolio or work samples preferred Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously Proficiency with content creation and design tools (e.g., Canva, Adobe Creative Suite, video editing software) Experience using marketing automation and CRM tools (e.g., HubSpot) Familiarity with project management tools (e.g., ClickUp, Asana) Experience working with an ERP is preferable Strong written and verbal communication skills with attention to detail Salary Range: $57k-$60k