About Changepain

Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately 75 staff members providing comprehensive chronic pain management services. We combine medical expertise with allied health services in a collaborative healthcare environment. Our IT and Operations team is focused on building automation solutions and streamlining workflows to improve both staff efficiency and patient experience.

Position Overview

We're looking for a technically curious co-op student who wants hands-on experience building real automation solutions in a healthcare environment. You'll be working on projects that reduce manual work, improve patient communication, and solve operational bottlenecks. You'll work directly with our IT, Operations & QA Team to tackle workflow challenges using AI, automation tools, and creative problem-solving.

What You'll Work On

Email Automation & Workflow Optimization

• Build and refine AI-powered email categorization systems using Power Automate and Microsoft 365 tools
• Currently staff spend 2-3 hours daily sorting emails manually-you'll help automate routing for bookings, cancellations, prescription requests, and general inquiries
• Create rules, filters, and smart routing logic to get the right emails to the right people automatically

Patient Communication Automation

• Help design and test AI phone automation solutions for appointment booking and patient inquiries
• Improve our existing appointment confirmation workflow (built in Power Automate) and patient communication tracking systems
• Research and evaluate new AI tools to optimize our patient experience.

IT Operations & Infrastructure

• Assist with Microsoft 365 administration tasks (user management, Teams configuration, SharePoint setup)
• Help maintain our internal IT ticketing system and documentation in Microsoft Teams
• Support IT infrastructure projects including storage management and general troubleshooting
• Assist with hardware deployment, system updates, and general IT support as needed

Process Improvement & Data Analysis

• Identify workflow bottlenecks and propose automation opportunities
• Build tracking systems and analytical dashboards to monitor operational metrics
• Document processes, create SOPs, and help standardize workflows across the clinic

Marketing & Digital Content

• Create and schedule short-form content for social media (Instagram, LinkedIn, Facebook) including graphics, copy, patient stories, and health education posts
• Design and deploy email marketing campaigns for patient education, service announcements, etc.
• Track marketing performance metrics across all channels, participate in strategic brainstorming sessions, and research healthcare marketing trends to support clinic growth

Special Projects

• Explore integrations between our EMR system and other tools. Understanding what's possible and what workarounds are needed
• Test and implement AI tools such as custom automation bots for specific use cases

What You'll Learn

• How to build practical automation solutions that save real time and reduce manual work
• Working with healthcare IT systems including EMRs, patient communication platforms, and privacy regulations (PIPA)
• Microsoft 365 administration and Power Automate workflow development
• How AI tools can be applied to solve operational challenges in healthcare environments
• Project management, documentation, and translating technical solutions for non-technical stakeholders
• How to evaluate and implement third-party tools and platforms in a regulated healthcare setting

What We're Looking For

Must-Haves:

• Enrolled in a co-op program at a BC post-secondary institution
• Studying Information Technology, Business Technology, or a related field
• Comfortable with Windows environments and Microsoft 365 tools
• Strong problem-solving skills and willingness to figure things out independently
• Good communication skills. Able to understand and explain technical concepts to non-technical staff

Preferred Experience:

• Experience with Power Automate, Power BI, etc.
• Familiarity with AI tools like Claude, ChatGPT or Copilot
• Short form content creation

Why This Co-op Is Different

• Real Impact: You'll build tools that staff use daily. Not just theoretical projects
• Hands-On Learning: Work directly with the IT & Operations Lead with no layers of bureaucracy
• Entrepreneurial Environment: We're building solutions from scratch-you'll have real input into how things work
• AI & Automation Focus: This is about the future of healthcare operations, not legacy IT support
• Healthcare Exposure: Gain experience in a regulated healthcare environment with privacy and compliance requirements

Work Details

• Location: Changepain Clinic, Burnaby, BC (in-person required)
• Duration: 16 weeks (May - August 2026) with possible extension to December
• Hours: Full-time (40 hours/week)
• Compensation: $20/hour

How to Apply

If you are interested in this position, please send your resume and a brief cover letter explaining:

• Why you're interested in healthcare IT and automation
• A workflow problem you've solved (school project, personal project, or work experience)
• How your skills can help the company

Changepain is an equal opportunity employer and welcomes applications from all qualified candidates.