ABOUT THE CANMORE MUSEUM

The Canmore Museum is a not-for-profit society founded in 1984, and has been the trusted custodian of our shared heritage, collective memories, and what matters most to this community for nearly five decades. Our work is a catalyst for community building, collective learning, and social sustainability. Our mission is to ignite collective experiences and unexpected connections. To do this, we consistently bring people together around our shared mountain landscapes and Bow Valley art, culture, heritage, and places, incorporating STEAM learning (science, technology, engineering, art and math) in creative ways to build a stronger, more connected community.

The Canmore Museum is deeply committed to the work of community building through culture and history, and to bridging diverse communities together to strengthen society. This includes a commitment towards Truth and Reconciliation with Treaty 7 Indigenous communities, and equity, diversity and inclusion. We embark on this journey with humility, as we build relationships with the many diverse communities and histories, here in Canmore.

ABOUT THE POSITION

The Visitor Experience & Communications Coordinator at the Canmore Museum is responsible for shaping the visitor experience, focusing on creating a variety of content for social media and increasing audience engagement. This role includes carrying out front desk operations, delivering excellent customer service, and supporting the museum gift shop. The Visitor Experience & Communications Coordinator also plays a key role in promoting and occasionally supporting museum events and programs, ensuring a memorable experience for all visitors. The ideal candidate is an enthusiastic speaker with a passion for digital storytelling and visitor engagement.

RESPONSIBILITIES

VISITOR SERVICES

• Serve as the first point of contact for visitors, providing a warm and welcoming experience.
• Process admissions, memberships, and program registrations.
• Provide information about museum exhibits, programs, and events.
• Handle visitor inquiries and feedback, ensuring a positive guest experience.
• Maintain membership records and process membership purchases and renewals.

SOCIAL MEDIA

• Lead the creation and scheduling of social media posts to highlight exhibitions, events, and the museum's archives.
• Capture photos and video clips at programs and events for use on social media and other digital platforms.
• Help design simple promotional graphics and materials using tools like Canva.
• Contribute short articles or features for the museum's blog and e-newsletter.
• Support the preparation and distribution of the monthly e-newsletter.

RETAIL

• Working with the Operations Manager to manage all aspects of the museum shop, including inventory management, merchandising, and sales.
• Assisting with tracking sales and analyzing retail performance, implementing strategies to drive revenue.
• Maintain accurate records of transactions, stock levels, and supplier relationships.

ADMINISTRATION

• Provide phone reception for the Museum's visitor services phone line.
• Respond to general inbox emails and inquiries, including research requests.
• Assist with programming and events, working flexible hours when necessary.
• Maintain bookings and manage installation and takedown of community banners at the NWMP Barracks.
• Assist the Operations Manager in all aspects of Museum administration, including processing paperwork, conducting research, and maintaining records and statistics.

WORK ENVIRONMENT

The Visitor Experience & Communications Coordinator is part of the core team who oversee the functions of museum practice and operations at the Canmore Museum. The Canmore Museum is committed to fostering an inclusive and accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

JOB QUALIFICATIONS

The ideal candidate will have:

• Post-secondary education in arts, business, heritage/museum studies, hospitality or other related field (or equivalent)
• Experience in social media management, digital marketing, or graphic design, with proficiency in creating engaging content
• Progressive retail experience, including merchandising, ordering, tracking sales, inventory, cash handling, cash registers, and POS systems
• Excellent communication and time management skills
• Ability to maintain healthy working relationships
• Computer skills including POS systems (Square preferred), and Google Workspace
• Knowledge of and enthusiasm about the history and community of Canmore and the Bow Valley

HOW TO APPLY

We thank all candidates for their interest, however only those selected for an interview will be contacted.

Please send a detailed resume and cover letter to:

Attention: Programs Manager