Job Title: Inside Sales Specialist

Department: Sales

Reports To: Strategic Account Manager, 3D Technology Solutions

Location: Calgary, AB

About Rapid3D:

We exist to empower confident decision-making by solving complex 3D measurement challenges.

Founded in Calgary, Alberta in 2009, Rapid3D has become the leading Western Canadian supplier of advanced 3D scanning and measurement products and services. As an early adopter of 3D scanning technologies, Rapid3D has been at the forefront of developing many of the innovative 3D measurement applications and approaches that are specific to our unique industries in the Western Provinces. We offer a complete and diverse range of 3D measurement solutions including hardware, software, services, training, and support - or any combination as it suits our customers' needs.

Rapid3D operates with the dynamic and collaborative culture typical of a smaller organization. The environment is fast-paced with a highly varied project portfolio where no two days or tasks are exactly alike. We are supported by a strong technical team and serve an incredible and diverse customer base. We are seeking an individual who excels and is adaptable in this fluid work setting.

Summary:

The Inside Sales Specialist is essential to the efficient operation of the sales process for Rapid3D's technology products, services, and maintenance & support contracts. These offerings include products such as 3D scanners and metrology products, reverse engineering and inspection software, maintenance and calibration contracts, and technical services. Services include onsite 3D scanning and measurement, scan to CAD modeling, reverse engineering, design, inspection, and training. This role is heavily focused on administrative tasks and requires a strong understanding of sales processes, excellent organizational skills, and the ability to reprioritize tasks throughout the day. The Inside Sales Specialist will work directly with the Sales team and be responsible for preparing and maintaining sales documentation, coordinating sales activities, and providing administrative support. While some of our roles offer flexibility, this position is based onsite in our Calgary, AB office due to the nature of the collaborative work.

The role has standard working hours, 40 hours/week Monday through Friday between the hours of 7:00am and 5:00pm.

Responsibilities:

• Assist with preparing and maintaining sales documents, including quotes, proposals, and client documents for technology sales, support contracts, and technical services. Must be able to understand technical quoting processes and overall technical deliverables for 3D scanning, reverse engineering, and inspection projects.
• Facilitate meetings with engineering staff for complex projects and provide meeting notes when necessary.
• Coordinate between our OEMs, our internal team, and customers, acting as a liaison for calibration, maintenance, support, etc.
• Update and maintain customer records and sales data in CRM systems.
• Generate sales reports and analyze sales data to identify trends and opportunities.
• Assist with coordinating sales meetings, product demonstrations, and other sales events.
• Assist with sales-related correspondence, including emails, phone calls, and online chat inquiries. This may include providing basic information about products, applications, pricing, and availability.
• Follow up with customers to ensure satisfaction to help build and maintain customer relationships.
• Communicate important feedback from customers internally.
• Help generate content for sales collateral and marketing materials.

Qualifications:

• Experience: 3+ years of experience in an administrative, sales, or sales support role. Preference will be given to candidates with experience from engineering or manufacturing companies, but any inside sales experience is welcomed.
• Education: Minimum high school diploma with college or higher education preferred.
• Adaptibility: Proven ability to work in a fast-paced, highly variable, and dynamic environment. The chosen candidate must be able to grasp advanced concepts and communicate them in a clear and concise manner to clients.
• Organizational Skills: Extremely strong organizational and time management skills. Ability to multitask and prioritize tasks effectively.
• Communication Skills: Excellent verbal and written communication skills. Ability to interact professionally with customers and colleagues. Respond to external and internal requests in a timely manner. Summarize and transcribe meeting and call notes effectively.
• Computer Skills: Proficient in Microsoft Office Suite, Google Apps, and CRM software.

Benefits:

• Opportunity for professional growth and development with a collaborative and enthusiastic team.
• Work in a highly varied environment where everyday is different and exciting.
• Join a company that prioritizes customer satisfaction and shared values.
• Benefits package after 3 months.
• Participate in a safe and inclusive work environment.
• Compensation will be a competitive salary commensurate with experience.

To Apply:

Please submit your resume and cover letter to Daniella Doucette. Please apply by April 5, 2026.