Institut Léger has just unveiled the 6th edition of its major study on youth (Generation Z and millennials). Future, finance, employment… We take stock of tomorrow’s trends.
Jean-Pierre Lauzier, sales consultant, lecturer takes a look back at the fundamentals of customer relations, and in particular at the 6 reflexes to adopt if you really want to help your customers.
Given the intimate relationship we have with a person’s “radio” voice, one might have thought that the podcast medium would be the last bastion of content creation that could resist, in theory, artificial intelligence. However, it seems that the AI revolution is also underway in the audio world. We spoke to Stéphane Berthomet, president of Go-script média and creator of Le Podcastologue podcast.
Legislation on the accessibility of online resources has been around for some time now, both in Canada (2019) and in the USA and Europe. In 2021, Ontario raised its requirements, and we can expect a move towards greater accessibility of web content in the coming years. Here’s an interview with Kim Auclair, Web communications consultant.
More and more businesses are including a “second-hand” component in their product offering. Some buy back and resell their own products. Others extend the concept and act as a marketplace to orchestrate exchanges within their customer base. But it’s not that simple.
Over the past few years, the atmosphere on X, formerly known as Twitter, has gradually deteriorated. Insults are commonplace, and intimidation is not uncommon, particularly towards the various experts and celebrities who continue to give their opinions. So why do many of the latter still choose to remain on the platform?
Digital interactions in businesses have seen a rapid surge in recent years, especially since the pandemic. They have led to significant productivity gains and introduced new norms, such as the widespread adoption of remote work. However, on the flip side, they are also responsible for information overload.
Two years ago, we talked podcast with Stéphane Berthomet, president of Go-script média. Interview with him again to take stock of market developments since then.
