Facebook : « in terms of customer relation, messages have become just as important as phone calls »
By acquiring Kustomer, a client relation startup, Facebook put its emphasis on communication and customer relationship.
4 podcasts to start 2021 with your best foot forward
The Holidays are a perfect time to listen to podcasts while sipping hot chocolates (it’s good for your neurons!) or while taking long beautiful walks outside.
Zoom series [1-3] : fatigue confirmed
More than a trendy keyword, « Zoom fatigue » does, in fact, exists.
Design Thinking Jam 2020 : using user experience to combat systemic racism
Talsom gives itself the mission to advance a cause by organizing a collective brainstorm according to the precepts of design thinking during a well-named event : The Design Thinking Jam.
Some advice on how to develop your influence range
This week, Jean-Pierre Lauzier revisits some easy ways to develop your influence range.
Job search : how to create a perfect « opportunity table »
Just like any other kind of project, your job search needs structure. Here are some tips on how to manage your « opportunity table » the right way.
Mirego: “Human relationships can’t just be virtual”
The Mirego firm is looking forward to returning to the office to reopen the splendid office-cottage it built in 2017.
Community managers : keeping your spirits up while dealing with trolls on your Facebook page
Managing a company’s, an organisation or a governmental body’s social media can end up demoralizing managers. Especially when « trolls » keep coming back.